Summary: 

As the Slot Performance Manager, you oversee the operational and financial performance of all slot gaming and non-gaming devices across the casino floor. You are responsible for supervising slot technicians, maintaining equipment functionality, and ensuring optimal product performance through data analysis and floor optimization. Your ability to lead technical teams, implement effective maintenance programs, and drive strategic slot product decisions supports the property’s profitability, guest satisfaction, and regulatory compliance. 

 

Essential Functions and Responsibilities 

 

Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency 

Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals 

Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership 

Analyze slot product performance and make recommendations for conversions, moves, or new purchases 

Prepare and maintain CAD, Mariposa, and Omni floor maps 

Oversee ordering and inventory of slot-related equipment and parts 

Ensure preventative maintenance is conducted effectively and on schedule 

Assist with forecasting, profit/loss analysis, and preparation of the department's annual operating and capital budgets 

Ensure accurate reporting and tracking of all machine movements, data updates in Synkros, compliance documentation, accounting reports, machine disposition and asset management records 

Develop and implement slot department policies and procedures to enhance operational efficiency 

Collaborate with security and surveillance to monitor for irregular activity on the gaming floor 

Prepare monthly reports and respond to ad hoc reporting requests 

Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting 

Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management 

Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position. 

Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards. 

Perform other duties as assigned.