Job Description

The Informatics Delivery Engineer provides scientific and technical expertise to support sales and ensure successful solution delivery for customers. This role spans the full customer lifecycle, from pre-sales consultation and demonstrations to post-sales implementation, troubleshooting, and ongoing support.

Key Responsibilities:

Presales: Engaging with sales for requirement analysis, scoping delivery, and early customer discussions to recommend tailored solutions.Deliver technical presentations, demonstrations.Post-sales: Analyze customer's needs, and translate this into SLIMS workflowsConfigure the SLIMS platform to match the lab's requirementsBuild plugins for connecting instruments or displaying custom forms or portalsAct as the customer voice to influence future product design to meet customer needsLead or support project delivery, ensuring solutions are implemented effectively.Train the customer.Script a lab's in-silico tools into our integration frameworkProject management for OpenLab solutions and SLIMS solution delivery.Post-delivery: Provide remote and on-site troubleshooting to maintain customer satisfaction.Technical support for customers' critical escalations.Collaborate with R&D, product marketing, and support teams to relay customer feedback and improve offerings.Qualifications

Minimum Requirements:

Bachelor's or Master's Degree or equivalent.Post-graduate, certification and/or license may be required.Typically, at least 4+ years relevant experience for entry into this levelKnowledge on programming languages such as Java or Python with proven coding skillsEvidence of proven track record of solution delivery on Implementation team, or related experienceAbility to quickly grasp customer requirements and document the requirementsOutstanding communication and organizational skillsExcellent analytical, and problem-solving skillsAbility to build and foster good relationshipsAbility to balance competing prioritiesAbility to work under pressure and meet tight deadlinesSelf-motivated and directed individualTeam-oriented perspectiveWillingness to travel 70% of the time, for business requirements and client meetingsEarly understanding on OpenLab solutions, SLIMS would be added advantageExperience on LIMS and project management would be an added advantage to have

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: 50% of the Time

Shift: Day

Duration: No End Date

Job Function: Services & Support