The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
The Lounge Manager leads the Beverage and Cocktails team in alignment with the MGM brand, overseeing Assistant Managers and staff to achieve operational and financial goals. Responsibilities include team performance, scheduling, training, and ensuring facilities meet MGM service standards—all while delivering exceptional guest experiences and maintaining high customer satisfaction. Duties are carried out in accordance with company policies and procedures.
THE DAY-TO-DAY:
Manages assigned operational functions within the department consistent with the strategic plan and vision for the department and the division.
Directs smooth, efficient, cost-effective operation, including labor management, supervision of all aspects of services, scheduling and inventory control
Oversees daily supervision
Manages and monitors fiscal budget, operations of assigned department(s) and marketing strategies to produce both short term and long-term profitability
Manages the delivery and measurement of guest service within assigned department(s) consistent with the company's core service standards and brand attributes. Reacts to any guest complaints and take any appropriate action. Handles troubleshooting
Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure competitive position and in anticipation of changing guest needs within the dynamic hospitality and gaming environment
Manages Human Resources responsibilities for assigned department(s) to include creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements
Provides management support in the oversight of an assigned shift to ensure the delivery of quality service to the guests. Coordinates the requisition process and stocking of beverage outlets to maximize revenues for the division
Provides guidance and counsel to all beverage employees, ensures the staff is scheduled properly. Provides recommendations to management on daily operational issues
Perform other job-related duties as requested
THE IDEAL CANDIDATE:
2+ Years of Prior Relevant Experience
High School Diploma, GED or equivalent
Work varied shifts, to include weekends and holidays
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19380
Are you ready to JOIN THE SHOW? Apply today!