Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary:

Strong IT/Information Security professional providing Engineering Support for multiple infrastructure applications and systems, while driving continued IT Operations Management service improvements. Possess strong analytical ability in solving IT problems, working towards automation, and elimination of systems and or process bottlenecks. Ability to lead and coordinate timely issue resolution for critical applications in partnership with other technicians from database, web service, network, storage, OS system admin, application developer, and management teams. Leverage skillset with Windows OS, Java, UNIX OS to aide in tools and process automation development. Provide services that include monitoring, documentation, change control, troubleshooting, and process improvement in support of tools operations.

Responsibilities:

Troubleshoot, resolve system and endpoint issues.

Coordinate implementation of changes, break-fix, and upgrades to production systems.

Deliver technical documentation for all projects completed.

Service customer work requests for supported tools.

Perform root cause analysis for recurring problems by partnering with other teams and vendors to develop long-term resolutions, including implementing preventative measures to minimize problems and production outages.

Manage production changes, releases, and upgrades in a collaborative environment in accordance with lifecycle methodology and risk guidelines and data management.

Perform testing and shakeout procedures during/after active incidents or deployments during or after regular business hours.

Required Skills:

Solid Windows, UNIX, Linux, Wintel, systems administration skills.

Information security knowledge as well as vulnerability detection tools experience.

Strong problem root cause diagnosis skills and desire to learn processes, new products, applications, and technology.

Manages activities related to maintenance of the application systems that are running the daily operations of the firm.

Ability to work as part of a team - Candidate will work closely with Engineering, Technology, Vendors, and other teams.

Desired Qualifications:

Technical hands-on skills working with Tools like Tanium, CrowdStrike, Qualys, Rapid7, Tenable, Skybox, ServiceNow.

Great soft skills – People and communications skills are essential.

Good proficiency in system, network, security and database operations, protocols, and industry standard technologies.

Experience in command line interfaces (CLI), third party APIs and integration.

Experience in server administration with Red Hat Enterprise Linux and Windows Server

Good understanding of developing fault tolerant solutions and knowledge in horizontal scaling and resiliency/HA.

Ability to juggle competing priorities and adapt to changes in project scope.

Shift:

Hours Per Week: