Location Omni Mount Washington Resort & Spa As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.Omni Mount Washington Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa may be your perfect match. Job Description Join our team and earn a free ski pass at Bretton Woods!! *Now hiring for November 2025!* Associate Benefits: + Free ski pass at Bretton Woods for new Associates and eligible household members. + Discounted lift tickets for friends and family + 25% off resort amenities including retail, food, spa, etc. + Travel discounts to other Omni locations, theme parks, preferred access tickets, national retailer discounts + 401(k) Retirement Plan matching, pre-tax health savings, flexible spending accounts, tuition reimbursements, pet insurance, preferred access tickets, etc + Excellent training and professional development + Leadership development programs, diversity and inclusion programs, work life balance The Ski Operations Supervisor is responsible for o verseeing and assisting with the day to day functioning of the ski operations office and providing an exceptional level of guest service. Responsibilities + Supervise the day-to-day business of the Operations Office including answering phones and responding to associate and guest inquiries. + Responsible for supervising the Snow Reporter and completing the snow report as needed. + Maintain office supply inventory and daily mailing needs. + Provide support to other departments as needed. + Monitor and respond to radio calls from other departments including ski patrol and lift maintenance. + Assist with administrative duties within the area . + Act as point person between other departments and coordinate with them to address guest issues. + Responsible for gathering guest survey information , responding to guest comments within the survey, updating email lists and provide information to managers regarding the survey . + Monitor guest social media sites ( Trip Advisor /Facebook) & Medallia and provide feedback based on guest comments to appropriate Department supervisors and managers. + Instill positive environment and strong work ethic. + A ssist guests in resolving queries regarding ski purchases including tickets, passes, ski school, rentals etc. Qualifications + Strong supervisory and managerial skills required . + Knowledge of computer programs like Microsoft Word , Outlook, Power Point and Excel. Ability to learn new computer programs to assist in scheduling and payroll. + Strong communication skills presented with a positive and friendly manner. + Ability to create a team environment and maintain positive attitudes. + Ability to work nights, weekends, and holidays + Fulltime Seasonal position Tools and Equipment: + Computer + Printer -Copier-Scanner + Telephone + Two way radio Working Environment: + Interior of base lodge, in all areas of the base lodge. + Exterior of base lodge with exposure to weather conditions. + Subject to working in a crowded, fast paced environment, couldbe long periods of walking and standing, indoor and outdoor, with adverse weather conditions . Schedule Requirements: + Winter schedule – Average 5 days per week, 40 hours/week. Saturdays and some holidays required. Job LocationsUS-NH-Bretton Woods Posted Date3 weeks ago(8/22/2025 1:44 PM) Requisition ID 2025-126457 # of Openings 1 Category (Portal Searching) Ski Resort Operations