Job Description:
Location: London Stirling Square
Due to the nature of our client's work the successful candidate will need to either hold or be able to obtain UK Security Clearance Check
Main responsibilities:
IT Support for VIP’s based in the UK and Overseas, both in person and through remote support (E-mail and Telephony support)Daily checks and testing on Telepresence, HDVC, Wifi and Skype.Attending Client’s high-level off-site meetings and events.Supporting mobile devices, IOS and Android.Supporting mobile platforms, Mobile Iron, Blackberry UEM Client.Use of support tools, ARS, Bitlocker Recovery, Bomgar, AD, etcReceiving Goods, maintaining asset management, device builds, deployment and training.Incidents to be maintained and updated within Client SLA’sOffer additional support to other resolver groups to assist with local site IT issues eg, networks, servers, and other third-party providers.Managing and resolving issues with Print services.Assisting and leading project rollouts.Managing issues with Printer services.24/7 Support OnCall Rota.Provide “Touch Labour” Support to different aspects of our UK Support Offering.DETAILED JOB DESCRIPTION:
We offer a 12hr support day with responsibilities that include:
Ensuring at the start of every day all meeting rooms and IT services available on site are checked and ready for use.Any faults found must be raised immediately as an incident and followed through to completion ensuring minimum to zero downtime on Telepresence and HDVC services.Ensuring all VIP incidents are raised in SNOW and kept fully updated until closed whilst meeting tight SLA’s.Supplying technical support to both Senior Executives and Executive Assistants within the local office and extending this to the overseas Executives.You will be managing a broad spectrum of IT equipment, Desktops, Laptops, Tablets, iPad’s, iPhones and Samsung Devices requiring the ability to quickly diagnose and resolve issues. There is also a hands-on requirement for supporting the other lines of service such as printers, network switches and routing\\patching.The role will also entail:
Building and deployment of devices,Maintain the assets life cycle and training where requiredWhen required you will also assist or lead Project rollouts for new technologies including hardware and software updates across the Client’s estate.On occasions and when needed support at other locations will be required when VIPs hold meetings at other venues.
The role will also require you to be part of the on-call VIP Rota when available, ensuring the full hours of the shift are supported for cover.
ESSENTIALS SKILLS/QUALIFICATIONS
Strong IT support background focusing on the demanding support of Executive VIP’sVery strong organisational and communication skills both written and verbal, being able to comfortably provide support and guidanceAct as a central point of contact for the customer, building on existing rapportsAsset Management & Stock ManagementManaging the lifecycle of loan user equipmentWorking directly alongside the client managing own workload whilst liaising with other teams or vendors to resolutionExcellent knowledge of all MS Office products with advance trouble shooting skills in Outlook and Skype.Experience supporting internal desktop systems software and hardware, application training and overall incident ownership and management skills.Ability to Multitask, manage time, working under pressure effectively and follow through with assigned workloads, whilst still ensuring work is raised through tickets/tasks where necessary.Works well individually, Flexible, focused and can enhance working within a team.Experienced with using AD/ARS.Good Knowledge of Blackberry UEM Client and Mobile Iron.Experience with IT security applications, Bit locker, RSA, VPN, Sophos.DESIRABLE SKILLS/QUALIFICATIONS:
Proven trouble shooting skillsAbility to confidently provide support with stakeholders of all levelsPrevious experience in a similar role with ITIL environmentPC/Desktop Support knowledge including Microsoft Windows XP/7/10/11 onwardsKnowledge and awareness of M365Excellent communicator both face-to-face & over the phoneAdministering Windows Share\\File permissions.Mobile connectivity (E.g. Android/IPhone)Knowledge of tool sets such as SCCM, Bitlocker, ActiveRoles, RSA, Active Directory, RSA, Blackberry UEM Clients etc.Confident break fix knowledge of HP Workstation, Desktops & LaptopsMust be able to deal productively with a high workload with minimal supervisionGreat attention to detailAbility to learn new processes and understand them before they go live, to enable continuous support with the customer.What We Will Do For You
Competitive compensationPension schemeDXC Select – Our comprehensive benefits package (includes private health/medical insurance, , gym membership and more)Perks at Work (discounts on technology, groceries, travel and more)DXC incentives (recognition tools, employee lunches, regular social events etc)Still reading? We’d love to hear from you — apply today.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.