At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com **Job Function:** Technology Product & Platform Management **Job Sub** **Function:** Technology Operations Support **Job Category:** People Leader **All Job Posting Locations:** High Wycombe, Buckinghamshire, United Kingdom, Wokingham, Berkshire, United Kingdom **Job Description:** Johnson & Johnson is the world´s most comprehensive and broadly-based manufacturer of health care products, as well as a provider of related services. The values that guide our decision making are motivated by a culture of caring. Caring for the world one person at a time? Inspires and unites the people of Johnson & Johnson. The company is operating in the fields of pharmaceuticals, medical devices and consumer health care products with 128,000 employees in more than 250 companies around the world. At Johnson & Johnson we are redefining how healthcare is delivered, and technology is a central component of that transformation. We are currently looking for **IT Site Service Delivery Manager (m/f/x)** This position will have accountability for the delivery and support of local personal computing services, desk-side support, end-user requests and related infrastructure services to the commercial sites of J&J in UK and Ireland, that covers approximately 10,000 users. We are looking for someone who is passionate to provide our business end user community, IT Solutions and Services that will improve the overall digital experience for our Commercial sites. If you’re interested about doing IT for a global healthcare company, with many options of developing expertly and personally in a driven and ambitious environment, you may find what you’re looking for with this position Johnson & Johnson offers. **Main Tasks:** You are responsible to coordinate the reliable delivery of IT Technology Services capabilities at the sites, including but not limited to: + Infrastructure & Networking + End User Services + Information Security & Risk Management (ISRM) + You serve as on-site Point of Contact for Technology Services, and for incident and service request, critical issue contact for IT Managed Service Partners, Business Unit IT, partners and business clients as appropriate. + You interpret and maintain corresponding operational reports on SLAs and important metrics through our reporting tools and teams. + You guide the customer through periodic service review meetings and agreed governance meetings. + You shape and drive improvement plan(s) for service quality and service level. + You drive End User Training and Adoption activities for the key Technology Services Capabilities and Programs. + You are leading a small team of Site Delivery Leads and support these individuals from people management and development perspective. **Important Requirements for Candidates:** + Experience in the operation of infrastructure services, e.g. Service Desk, network, workplace, data centre or cloud environments and associated ITIL processes as a service delivery lead. + Experience in optimising processes and delivering upon cost reduction challenges. + Foundational skills in Data Engineering, Cybersecurity and Intelligent Automation, desirable. + Experience in underlying conceptual models based on human-centred design principles to deliver a fully aligned, context driven experience, desirable. + You Are: + A very good communicator, able to adapt communication depending on the customer, with End Users, IT technical experts or business executives + Business Proficient in English. + Able to move naturally issues or problems to solutions with business value. + A Technologist who can span multiple technology solutions, and who can provide innovative ways of problem solving. + Able to understand the big picture with good analysis skills to translate data reports into improvement activities. + A very good teammate, with good listening skills and who can collaborate successfully. **In return, We offer:** + An opportunity to be part of a global market leader + A dynamic and encouraging working environment, at a regional and global level + Many opportunities to work on exciting projects and assignments + Possibilities for further personal as well and professional development + Many employees benefits