Meet Our Team:

Join Pega’s Services Engineering organization, where we build and support the infrastructure that powers our next-generation SaaS offerings. As an SRE Manager, you’ll lead a globally distributed team focused on the reliability, scalability, and performance of Launchpad, our flagship SaaS product.

 

Please note this role is onsite in Waltham 3 times per week.

Picture Yourself at Pega:

At Pega, we’re redefining how enterprises build and run software. Our SRE team ensures our systems are robust, resilient, and ready to scale. You’ll work alongside engineering leaders and cross-functional teams to drive operational excellence and deliver seamless customer experiences.  

What You'll Do at Pega: Lead and mentor a team of SREs supporting the Launchpad SaaS platform. Define and implement SLOs, SLIs, and error budgets to guide reliability goals.  Collaborate with product and platform teams to design scalable, fault-tolerant systems.  Drive incident response, root cause analysis, and continuous improvement.  Champion automation, observability, and DevOps best practices.  Foster a culture of collaboration across time zones and cultures, ensuring smooth handoffs and consistent service delivery.  Who You Are: A seasoned engineering leader with a passion for reliability and operational excellence. Proven experience managing SRE or DevOps teams in a cloud-native environment.  Comfortable working with globally distributed teams and navigating cultural and time zone differences.  Strong background in systems engineering, distributed systems, and CI/CD pipelines.  Excellent communicator and collaborator, able to influence across functions.  What You've Accomplished: 8+ years in software engineering or infrastructure roles, with 3+ years in a technical or people leadership capacity.Strong experience applying SRE principles in a SaaS company.Hands-on experience with cloud platforms (AWS, Azure, or GCP), Kubernetes, and monitoring tools (e.g., Prometheus, Grafana, Datadog).  Demonstrated success in scaling systems and teams in a fast-paced environment.  

 

Education & Certifications  

Bachelor’s degree in Computer Science, Engineering, or a related technical field  

 

Relevant certifications such as:  

AWS Certified DevOps Engineer or Solutions Architect  Google Cloud Professional DevOps Engineer  Certified Kubernetes Administrator (CKA)  ITIL Foundation or SRE Foundation (optional but a plus)  Pega Offers You: Analyst-acclaimed technology leadership. Continuous learning and development opportunities.  An innovative, inclusive, agile, and fun work environment.  Competitive compensation, bonus incentives, and equity participation.  #LI-CL1  Job ID: 22400