The SRE Observability Specialist is a hands-on expert, delivering the future of Observability across Services Technology. This role is a part of a central SRE enablement team within Services Production, working closely with SREs, developers, and platform teams to embed telemetry, implement SLOs, and build meaningful visualizations for key production flows — particularly in critical Payments Business. The ideal candidate will have deep technical knowledge, a collaborative mindset, and the ability to translate strategy into scalable engineering outcomes. You will also act as a bridge between Services Technology teams and central infrastructure/CTO teams, prioritising observability needs from line-of-business teams and driving improvements. A strong understanding of observability tooling, evolving AI/ML capabilities, and enterprise tooling ecosystems will be essential. **Key Responsibilities:** + Deliver against the observability roadmap for Services Technology by building scalable, reusable telemetry solutions. + Create and maintain dashboards and visualizations for critical client journeys, including real-time flows across Payments. + Guide line-of-business teams in implementing SLIs/SLOs, golden signals, and effective alerting to support operational excellence. + Support integration and adoption of observability tooling across on-prem, public cloud (AWS/GCP), and containerized environments (ECS, Kubernetes). + Customize shared dashboards and observability components in partnership with CTI and other central Engineering functions, ensuring usability and flexibility. + Provide technical support and implementation guidance to SREs and developers facing integration or tooling challenges. + Effectively manage the observability book of work for Services Technology and drive initiatives to reduce MTTD and improve recovery outcomes. + Serve as a key connection point between line-of-business SREs and central infrastructure functions by gathering tooling feedback, surfacing systemic issues, and influencing platform enhancements via the Services Observability Forum. + Stay current with observability trends, including AI/ML-driven insights, anomaly detection, and emerging OSS practices, and assess their applicability. + Maintain strong knowledge of observability platform features and vendor offerings to advise teams and maximize the value of tooling investments. **Qualifications:** + 10+ years of experience in SRE, Observability Engineering, or platform infrastructure roles focused on operational telemetry. + Hands-on experience in observability tools and stacks such as Grafana, Prometheus, OpenTelemetry, ELK, Splunk, and similar platforms. + Deep understanding of SLIs, SLOs, Error Budgets, and telemetry best practices in high-availability environments. + Proven ability to troubleshoot integration issues and support observability across hybrid platforms (on-prem, cloud, containers). + Experience building dashboards aligned to business outcomes and incident workflows, especially in critical flows like payments. + Familiarity with modern observability tooling ecosystems, including AI/ML capabilities, trace correlation, baselining, and alert tuning. + Strong interpersonal and collaboration skills — able to operate across federated engineering teams and central infrastructure groups. + Experience in enablement or platform teams with a track record of scaling best practices across diverse business units. **Education:** + Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Applications Support ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.