Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Join us as a Site Reliability Engineer (SRE) and embark on an exciting journey of ensuring reliability, resiliency, and innovation in our information systems and ecosystems. As an SRE at Kyndryl, you'll be at the forefront of driving continuous improvement and delivering exceptional service to our customers. 

Your role goes beyond traditional engineering, as you'll have the opportunity to analyze business needs, tackle complex problems, and provide strategic advice and designs. You'll be involved in every stage of the software lifecycle, from building and testing to deploying changes and maintaining robust systems.

We're looking for a true visionary who can think strategically and help shape the future of our services. Your expertise in building trusted relationships with customers and partnering with them for success will be instrumental in driving our growth.

As an SRE, you'll have the unique opportunity to work on end-to-end services, spanning customer sites and platforms. Collaboration and proactivity are key as you work alongside a talented team of professionals, eager to make a difference. You'll embrace an entrepreneurial mindset, taking ownership of your responsibilities and constantly seeking innovative solutions.

With an unwavering focus on quality, robustness, and security, you'll be a driving force in implementing cutting-edge tools that enhance our operations, improve reliability, and gather valuable feedback on our platforms. Your ability to identify and mitigate common operational issues will play a crucial role in delivering seamless experiences to our customers.

If you're passionate about pushing the boundaries of technology, thrive in a collaborative environment, and are motivated by the opportunity to shape the future of reliability engineering, then we want to hear from you. Join our team and be part of a dynamic and forward-thinking organization that values innovation and excellence in everything we do.

Understand the lifecycle of infrastructure project (Design, Implement, Transition and Operation) In-depth understanding of AIX architecture and troubleshooting experience with the ability to analyze technical problems to prevent future occurrence.Strong Hands on IBM PSeries 7 / 8 / 9 /10Manage complex AIX High Availability InfrastructurePlanning of OS Hardening of AIX ServersPerforming AIX OS disaster recoveryStrong Knowledge on Linux - RHEL / SUSEStrong knowledge on Windows and VMwareStrong knowledge on Storage and Network Strong knowledge on Network routing, Analyzing Network Packet, Storage Multipathing and NIC teamingKnowledge on OpenShift, Solaris and Veritas ClusterWorking on escalated tickets and available 24/7 for on call supportTo co-ordinate with the appropriate teams for call resolution for high severity or escalated calls.Troubleshooting escalated issues to Higher UpRecovery of OS / Hardware to consistent state.Liaison with Customer for complex technical issues and capacity planning.Maintenance and Upgrade of Patching Application and Reporting Systems.3rd party vendor coordination and handling escalation.Provide technical leadership and internal trainings to subordinate teams.Attend and actively participate in management meetings, client meets and workshops.Delegate tasks to sub-ordinate teams and follow up to make sure that they are completed.Documentation and Implementation of best practices.Write project proposals, design documents, and extensive documentation in the Wiki.Problem Management and RCAIdentifying problem areas and doing trending and recommendations.Responsible for reviewing and updating RCA document for Severity 1Problem Escalation and Progress MonitoringPro-active problem managementReview of Historic Incidents to discover regularly repeating incidents.Hardware and Software Vendor escalation for problem record resolution.Trend analysis of issues and corrective actions.Forecasting and recommendation for capacity like disk, memory CPU etc

Your Future at Kyndryl
Kyndryl has a global footprint, which means that as a Site Reliability Engineer at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential – offering a wide range of professional and personal growth opportunities that you won’t find anywhere else.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

15+ years of experience in operational management, including incident management and escalationsSolution and design experience in an enterprise environment: Windows server, Linux server), UNIX (AIX ,Solaris), •Windows server, storage, and Hyperscaler Cloud (AWS, Azure, Google Cloud Platform); public cloud platforms such as AWS, OpenShift, Azure or GCPExperience with design and implementation of application monitoring to ensure reliability and performance meets or exceeds business goalsExperience implementing strategies to cap operations load and to handle overflow using appropriate tooling and metrics; defining service level indicators and objectives in collaboration with stakeholders, business, development, DevSecOps and Operations teamsExperience working with Data format and Scripting languages JSON, YAML, Bash and/or PowerShellBS degree in Computer Science, Engineering, or other highly technical, scientific discipline

Preferred Skills and Experience

RHEL & SUSE is preferredExpertise with Ansible, Terraform, and PythonExperience with distributed technologies as well as dynamic resource management frameworks such as Kubernetes

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.