It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. In this role, the Site Reliability Engineer (SRE) will be responsible for managing and resolving the most challenging issues for the ServiceNow SRE team, focusing on instance performance, reliability, and availability. This is a **swing** shift role (4 days a week) and the candidate must be located within the Republic of Ireland. Swing Shift : 4 Day Shift [Wed-Sat 3PM – 1 AM] **What you get to do in this role:** + Assist in supporting production systems and performing troubleshooting tasks. + Provide relief and sustainable resolution to issues within our infrastructure. + Help maintain and enhance system observability, including metrics, logging, and alerts. + Participate in troubleshooting bridges and provide support during critical incidents. + Collaborate on infrastructure automation projects using internal or open-source tools and frameworks. + Develop skills in building and maintaining CI/CD pipelines and deployment scripts. + Adhere to established SRE practices, such as documenting runbooks, composing postmortems, and contributing to team retrospectives. + Automate repetitive tasks to improve efficiency and reduce human error. + Ability to work one weekend day per week. **To be successful in this role you have:** + A degree in computer science/engineering or equivalent + 3+ years of experience in a Site Reliability Engineering or similar role. + Experience in leveraging AI into work processes, decision-making, or problem-solving + Solid knowledge of ITIL driven IT Operations – Incident, Problem & Change Management + Excellent communication skills and a collaborative mindset. + Good knowledge of Unix/Linux operating system, including memory management, process management, disk/IO troubleshooting, and network troubleshooting + Understanding of networking concepts, including TCP, IP addressing, routing, HTTP, HTTPS/TLS/SSL, DNS, DHCP, FTP/SFTP + Understanding of relational databases (e.g., MySQL, Postgres) + Knowledge of one (or more) scripting languages: JavaScript, Python, Unix Shell + Hands-on experience with Kubernetes and containerization + Familiarity with at least one programming language (Shell, Python, Go, or Java preferred) + Familiarity with cloud computing (AWS, Azure, or GCP) + Basic knowledge of monitoring and alerting tools (e.g., Prometheus, Grafana, or similar) + Strong desire to learn and grow in infrastructure reliability, automation, and DevOps/SRE principles **Additional good to have qualification:** + Certifications in one or more public cloud platforms + Exposure to DevOps and Agile methodologies. + Familiarity with CI/CD pipelines and tools like Jenkins or GitLab CI. + Understanding of development on ServiceNow platform + Basic understanding of configuration management tools (Ansible, Puppet, etc.). + Knowledge of monitoring and observability tools (Prometheus, Grafana, etc.) + Experience with Splunk, Gitlab **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. 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