What You'll Do At Avalara, we are building a global cloud compliance platform, and the Reliability Engineering Observability team is important to the development of this platform. Our engineering teams are diverse in practices, culture, and backgrounds. We develop systems that empower them to produce high-quality products. As a member of our team, you will manage the design, architecture, operation, and advocacy of our observability platform tools. You will use your software engineering expertise to address both technical challenges related to application reliability. Our mission is to enhance system and performance through observability solutions. Candidate will report to Manager, Site Reliability Engineering. What Your Responsibilities Will Be Observability Tools: experience with open-source observability tools such as Grafana, Prometheus, Mimir, Loki, FluentD, OpenTelemetry, and Tempo. Experience designing, implementing, and managing observability platforms to monitor the performance and reliability of distributed systems. AI-Enhanced Observability: Exposure to AI/ML-based observability tools and techniques, including anomaly detection, predictive analytics, automated alert tuning, and root cause analysis using machine learning. Service Level Goals/Indicators (SLOs/SLIs): experience in building SLOs/SLIs, instrumenting applications for monitoring, and creating meaningful alerts to ensure system reliability and performance. Linux Fundamentals: Solid experience in administering, securing, and performance tuning Linux distributions. Proficiency in managing Linux environments to support observability tools. Troubleshooting: Experience with diagnosing and resolving complex technical issues in distributed systems using observability data. Experienced in root cause analysis and incident management. Software Engineering: understanding of software engineering principles, with a focus on integrating observability into the development process. Experience working in collaborative engineering teams, with a emphasis on testing and code quality. Automation: A strong desire to automate monitoring processes, reducing manual toil, and improving system reliability. Containers/Kubernetes: understanding of managing and maintaining container-based systems, within Kubernetes environments. Experience deploying observability solutions in containerized architectures. Infrastructure-as-Code: Experience deploying and maintaining infrastructure using Infrastructure-as-Code (IaC) tools such as Terraform or Pulumi, for observability systems. Technical Writing: create clear, comprehensive documentation and diagrams for observability systems to support other engineering teams. Customer Satisfaction: A for ensuring the satisfaction of internal customers (engineering teams) by providing reliable observability solutions that meet their needs. Experience with Learning: interest in expanding knowledge of the broader technology landscape, in monitoring technologies and emerging AI/ML advancements for site reliability and system monitoring. What You'll Need to be Successful Experience Minimum 8 years of experience in a SaaS environment. Bachelor's degree in computer science or equivalent. Participate in an on-call rotation. How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.