SITE RELIABILITY ENGINEER IV Location: Roma, IT, 00154 Requisition ID: 17324 IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com (https://c212.net/c/link/?t=0&l=en&o=3466342-1&h=1955860405&u=https%3A%2F%2Fwww.igt.com%2F&a=www.igt.com) . **Responsibilities** Oversee the iLottery production environments by monitoring availability and system health with operations and engineering support teams: + Define activities, sequences of events, dependencies and duration of tasks required to meet internal and contractual requirements + Improve the design and operation of existing systems to increase scalability, reliability and efficiency – cross platform + Improve reliability, quality, and time-to-market of our suite of software solutions + Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs and innovating to continually improve + Provide primary operations support and engineering for multiple large distributed software applications + Reduce manual load by recognizing opportunities for improvement and advancement of existing processes + Gather and analyze metrics from both operating systems and to assist in performance tuning and fault finding + Create sustainable systems and services through automation and uplifts + Balance feature development speed and reliability with well-defined service level objectives + Post incident reviews/postmortem: ensure all teams working to find all root causes and assig actions + Provide direction and decision making for problem resolution + Implement corporate operating procedures including communication, documentation, quality and change control processes + Assess and manage the risk of strategic, technical, financial, political, and business factors facing the environments + Coordinate across all corporate and regional departments and disciplines – and primarily with Service Management team **Main skills we are looking for:** + Excellent and precise communication and presentation skills + 3-5 years technical leadership experience + Experience on system integration, architecture and testing automations + Familiarity with Cloud native applicatins + Ability to work in cross functions activities + Strong problem management and risk management analysis skills + Strong ownership attitude + Effective team player; teamwork + Preferred: + Understanding of operations systems eg linux, windows + Understanding of databases + Use of version control tools + Proficient in various automation tools **Keys to Success** • Building collaborative relationships • Decision making • Drive results • Foster innovation • Personal energy • Self-leadership \#LI-YG1 _IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted._ _All IGT employees have a role in information security. Annual training will be assigned and required as appropriate._ _IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit_ _www.igt.com_ _._