Play a key role in ensuring system reliability at one of the world’s most iconic and largest financial institutions.

As a Site Reliability Engineer II at JPMorgan Chase within the enterprise technology, finance technology team, you will use technology to solve business problems and leverage software engineering best practices as we strive towards excellence. This role often works independently to execute small to medium projects, but you’ll also have the opportunity to collaborate with cross functional teams to continually improve your level of knowledge about JPMorgan Chase’s business and relevant technologies.

Job responsibilities

Assist in the deployment and configuration of Genetec Security Center on Windows servers, ensuring successful implementation and integration of security systems.

Provide first-level technical support to end-users, troubleshoot issues related to Genetec Security Center, and offer recommendations on best practices.

Recognize and eliminate toil through systems engineering or automation, and implement observability patterns to improve service level indicators, objectives monitoring, and alerting solutions.

Collaborate with senior IT staff and participate in training sessions to improve knowledge and skills related to Genetec Security Center and other IT systems.

Monitor system performance and availability of core Genetec Security Center services, ensuring optimal transparency and analysis.

Document and maintain accurate records of system configurations, changes, and support requests, ensuring clear communication and organization.

Package Genetec Security Center software for client and server installs, and provide on-call support as needed to address urgent issues.

Required qualifications, capabilities, and skills

Formal training or certification on software engineering concepts and 2+ years applied experience.

2+ years’ experience working with Genetec Security Center, including configuring federations, and experience with installing and upgrading Genetec Security Center software while managing Windows patching.

Familiarity with observability practices such as white and black box monitoring, service level objective alerting, and telemetry collection using tools like Grafana, Dynatrace, Prometheus, Datadog, and Splunk.

Possession of Genetec Security Center Omnicast certification and a good understanding of network protocols and security principles.

Experience working with third-party applications deployed on Windows Server environments and the ability to work with SQL Server, including running queries.

Strong problem-solving skills and attention to detail, ensuring effective troubleshooting and resolution of issues.

Excellent communication and interpersonal skills, facilitating collaboration and effective interaction with team members and stakeholders.

Ability to work independently and as part of a team, demonstrating flexibility and adaptability in various work environments.

Willingness to learn and adapt to new technologies, staying current with industry trends and advancements.

Preferred qualifications, capabilities, and skills

General knowledge of financial services industryExperience working with third-party applications.Experience working with any other video management solutionsExperience working with Intrusion Detection systemsGenetec Mission Control certification is a plus

#LI-ID1