The Site Reliability Engineer will be responsible for ensuring the availability, reliability, and performance of our customer-facing software applications. This role combines planning, engineering, monitoring, incident response, and administration to create highly scalable and fault-tolerant systems. **Responsibilities:** + Ensure the high availability and reliability of the production environment by monitoring system health and performance + Provide primary operational support for large-scale distributed software applications + Facilitate incident resolution via triage, communication, engagement, escalation, and documentation + Partner with platform administration (both internal and external) to define and achieve stability and scalability objectives + Collaborate with technical and quality teams to improve services by identifying areas of risk and helping to define and proactively implement solutions + Drive continual improvement in system performance by setting service level objectives in collaboration with a performance center of practice and/or product development teams + Participate in system design, capacity planning, and platform management + Analyze and publish metrics from operating systems and applications to assist in performance tuning and fault finding + Pursue opportunities for automation and process improvements **Qualifications:** + Bachelor’s degree (or demonstrable equivalent work experience) in information technology + Experience providing first-level incident response and troubleshooting with technical teams to resolve end-user issues + Proficiency with enterprise system monitoring software (examples: NewRelic, Nagios, Solarwinds, Dynatrace, Datadog, Azure Monitor, Splunk) + Experience with cloud-based infrastructure, databases, and applications + Experience with performance tuning and fault finding in large-scale distributed systems. + Experience with designing, implementing, and managing performance testing practices, including specific tools and frameworks + Knowledge of disaster recovery planning and execution. + Ability to effectively work in a highly matrixed organization + Excellent verbal and written communication skills. + Strong understanding of coding, automation, and engineering principles to build resilient, self-healing systems + Familiarity with DevOps practices and tools + Jira (or equivalent work management) + Confluence (or equivalent knowledge management) _\#LI-KS1_