Position Title: Site Reliability Engineer
Position Type: Regular - Full-Time
Position Location: Toronto HQ
Requisition ID: 36904
OVERVIEW:
Our Global Technology team’s goal is to leverage technology and data to drive profitable growth, focus on enhancing customer experience and to further our purpose of 'Celebrating real connections through delicious, planet-friendly food'. McCain has embarked on an ambitious digital transformation across our business from Agriculture to Manufacturing and commercial capabilities to enhance our customer obsession. As part of this transformation, we are making significant investments in our digital platforms, technology transformations, and in building a data driven culture. We are building digital products for our customers, suppliers/growers, and McCain team members to enable digital processes and data-driven automation. Through our investments, we will transform McCain into a company that empowers our teams with easy-to-use systems which will help them collaborate better, be productive and make data driven decisions. Will you be part of this exciting journey?
JOB PURPOSE:
Reporting to the Senior Engineering Manager, SRE & Observability, the Site Reliability Engineer will ensure the reliability and availability of software systems by designing resilient architectures, automating infrastructure management, and implementing effective incident response processes. By optimizing system performance, capacity, and automation, contribute to the organization's ability to deliver reliable and scalable services, enhancing the user experience and minimizing downtime.
JOB RESPONSIBILITIES:
• Architect, design, and implement reliable and scalable systems in Azure cloud.
• Instrument distributed systems using OpenTelemetry for logs, metrics, and traces — embedding observability into the codebase across microservices and critical applications.
• Drive SAP observability strategy as we migrate to SAP RISE — integrating New Relic with SAP to provide full-stack visibility, performance insights, and business-critical alerting.
• Automate infrastructure and operations at scale using Infrastructure as Code (Terraform or Bicep), CI/CD pipelines, and self-healing systems to reduce manual toil.
• Collaborate with developers and platform teams to define and implement SLOs, SLIs, and Error Budgets, and embed SRE practices across product teams.
• Lead incident response and root cause analysis, building a blameless culture while hardening systems against future failures.
• Contribute to the evolution of McCain’s SRE playbooks, tooling, and engineering standards as a founding member of the global SRE practice.
MEASURES OF SUCCESS:
• Resilience: Services meet or exceed availability targets across mission-critical systems (including SAP).
• Observability: End-to-end visibility with actionable dashboards and alerts.
• Automation: Manual tasks are eliminated via tooling and scripts; infrastructure is code-first.
• Influence: SRE principles are embedded into our engineering culture, with you as a key driver.
• Trust: Stakeholders see you as the go-to expert for system reliability and design best practices.
KEY QUALIFICATION & EXPERIENCES:
• Bachelor's Degree in related field, such as Computer Science or related technical field
• 7+ years of software engineering experience, including at least 5 year working experience as a Site Reliability Engineer accountable for SLOs.
• Experience with deployment and development on Azure
• Experience in Continuous Delivery methodologies and tools.
• Good knowledge on resiliency patterns and cloud security
• Experience troubleshooting issues with users and ability to collaborate effectively with cross-functional teams.
• Any certifications on Azure presferred
OTHER INFORMATION:
• Key internal relationships: Infrastructure & Operations, SAP, Application Support, DevSecOps , Cloud center of excellence, InfoSec,Enterprise Architecture, Regional HR Teams, Global Leadership Team, Corporate Communications
• Key external relationships: External vendors
• Travel: as required
• Job is primarily performed in a standard office environment
The above information indicates the general nature and level of work performed by employees within this classification. It is not a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
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Compensation Package: $102,700.00 - $137,000.00 CAD annually + bonus eligibility
The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education/training, and other organizational needs.
Benefits: At McCain, we’re on a mission to create a winning culture that puts employee safety and wellbeing at the heart of what we do, every day. We understand and appreciate that each person’s needs are unique and ensure our benefits & wellbeing programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Wellbeing programs include vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned to country, provincial and state governing plans and can vary by work level, location and nature of the role. Additional benefit details available during the application process.
Your well-being matters to us, and we’re here to provide you with the necessary resources to support you in being your best self at work — and at home.
McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain’s Global Privacy Policy and Global Employee Privacy Policy, as applicable. You can understand how your personal information is being handled here.
Job Family: Information Technology
Division: Global Digital Technology
Department: Dev SecOps and SR
Location(s): CA - Canada : Ontario : Toronto || CA - Canada : New Brunswick : Florenceville-Bristol
Company: McCain Foods (Canada)