Ford is seeking an 7+ years of experienced Software Engineer with SRE exposure to join our SRE - MAT (Monitoring, Automation and Testing) Team and lead the development, enhancement, and extension of our global monitoring and observability platform.

This role will combine software engineering and systems engineering disciplines to ensure that software systems are available, scalable, and maintainable.

Should have Product development experience in Java, SpringBoot, Python, SQL development, GCP.
Should have experience in resolving complex issues though Production support/Triage/Cloud engineering.
Should have experience in SRE framework and Observability.
Should have hands on in Google Cloud Platform, Dynatrace Monitoring, Automation and Testing. 
Enable modernization by providing robust SRE standards, monitoring tools powered by AI and easy-to-use dashboards.
This individual will play a pivotal lead role in shaping the evolving needs of our customers including development of Service Level Indicators and Objectives (SLI/SLO), best practices as well as automation to remove toil .

 

Bachelor's degree in computer science, Computer Engineering, Electrical Engineering or related field or a combination of education and equivalent work experience  5+ years of experience with Golang, Python, Java, NoSQL/SQL Datastore, Spring Boot. 5+ years of experience with any APM and other monitoring tools such as Grafana Cloud, Dynatrace, New Relic, ELK, Splunk, Prometheus, Kafka, DataDog, PagerDuty. 3+ years of GCP, AWS, or Azure experience. 3+ years of experience maintaining, developing, and supporting multi-tier production applications  Experience with automated testing, unit/integration/load and/or test-driven development Understanding of gRPC & RESTful APIs, and microservices platform Strong experience with establishing error budgets by identifying the right SLOs (Service level objective), SLIs (Service level indicators), KPIs (Key performance indicators) and effectively drive the use of the budget to ensure maximum domain availability/uptime. Experience in solving complex architecture/design & business problems, work to simplify, optimize, remove bottlenecks, etc. Strong background in software development and systems administration, as well as excellent problem-solving and communication skills.

The individual will play a key role in shaping the evolving needs of our ford customers including development of Service Level Indicators and Objectives (SLI/SLO), meet the MTTR/MTTx targets, create dynatrace dashboards, adopt best practices with associated templates, as well as automation to remove toil and facilitate adoption. 

The specific responsibilities include :

Partner with and guide development teams, product managers, and other IT professionals in SRE best practices to improve reliability, MTTR/MTTD, quality, and time-to-market of our suite of software solutions across Ford Collaborate with development teams as a full-stack software engineer to design, build, and operate scalable and resilient software systems Guide partner teams in setting appropriate SLOs, leveraging distributed tracing, developing effective dashboards and custom metrics etc. Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve our resilience as an enterprise Identify, reduce, and eliminate TOIL via automation to maximize our partner development teams’ time spent on engineering and innovation Perform root cause analysis of production incidents and implementing preventive measures Enable/guide partner teams to regularly review key site technical metrics such as transactions errors, logging, response times, caching strategies, capacity & resource utilization. Enable Partner teams to develop resilient back-end, front-end, business logic, data tier and integration tier, along with testing, CICD, monitoring, agile processes, and programming fundamentals. Maintain knowledge repository that includes standard operating procedures, SRE best practices & guides, release checklists, etc. Understand the Architecture/framework of Products and monitoring requirements. Take responsibility in Onboarding applications to Global Command Center. 

Provide technical guidance and mentorship to other team members