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With most teams focused on modernizing and migrating to OCI, we face tight timelines to support and address stakeholder needs. The Operations team plays a vital role in reducing engineering overhead by handling incoming issues, enabling engineers to stay focused on roadmap priorities.

Managing over 2,000 tickets quarterly, this team ensures a smooth experience for Dev Tools consumers and prevents ticket overload on engineering teams. With two members shifting to support key CP initiatives and one recent departure, the team is under increased pressure.

To maintain service quality and meet FY2026 goals, I recommend adding a full-time, permanent team member. This hire is essential to sustain timely support and ensure the team remains capable of meeting stakeholder demands efficiently.