Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Summarized Purpose:

Provides administrative, reporting, contractual and financial support to the department related to the processing of payments to investigative sites. Responsibilities include data compilation, issue/risk resolution, and ensuring adherence to contractual guidelines and country regulations.

Essential Functions and Other Job Information:

Essential Functions:

Compiles data from multiple sources to generate payments to sites in accordance with procedural documents and site contracts.Ensures adherence to country-specific regulations which affect and impact ability to pay. Manages payment responsibilities and workflow to meet contracted timelines and project deliverables.Builds and manages relationships with study sites and interface, on occasion, with clients for payment-specific issues.Responds to study-related escalations and resolves payment-related findings. Escalates project risks appropriately.Trains study teams on site payment processes, including setting expectations around site payments' requirements and deliverables.May process investigator payments in middleware and financial system; manage refunds, credit notes, late payment fees, pre-payments or investigator meeting reimbursements.May build and enter budgets and SVTs; work on transparency reporting; perform study reconciliations; manage and maintain investigator funds tracker for studies transitioned to site payments.

Job Complexity:

Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.

Job Knowledge:

Applies acquired job skills and company policies and procedures to complete assigned tasks.

Supervision Received:

Normally follows established procedures on routine work, requires instructions only on new assignments.

Business Relationships:

Contacts are typically with individuals within own department and occasionally with contacts outside own organization. Contacts involve obtaining or providing information or data requiring some explanation or interpretation.

Qualifications:

Education and Experience:

High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification / Bachelor's degree preferred

Technical positions may require a certificate

Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 2 years).

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills and Abilities:

Solid organizational skills and strong attention to detailCapable of handling multiple timeline sensitive tasks efficiently and effectivelyFlexible and able to reprioritize workload to meet changing project needsSolid computer skills, proficient in MS Word and Excel; preferred experience using CTMS, EDC, or financial systemsCapable of working independently and as a team memberSold communication skills, which includes English language (oral, written) and other languages would be an advantage (where applicable)Capable of extracting pertinent information from study documentation such as protocol, contracts, budgets, etc. and perform applicable data entry of said documentsFamiliarity with ICH Good Clinical Practices, Country Regulatory and/or applicable tax regulations, etc. for all aspects of project implementation, execution, and closeoutCapable of effectively analyzing project specific data/systems to ensure accuracy and efficiency

Management Role:

No management responsibility

Working Conditions and Environment:

Exposure to high pressure, intense concentration neededMust pay constant attention to detail-visual, mentalMust be able to multi-task constantlyFrequent interaction with clients / associates requiredLong, varied hours required occasionallyTravel and rotating shifts required on rare occasions

Physical Requirements:

Frequently stationary for 4-6 hours per day.Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists.Occasional mobility required.Occasional crouching, stooping, bending and twisting of upper body and neck.Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs.Ability to access and use a variety of computer software developed both in-house and off-the-shelf.Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.May interact with others, relating and gathering sensitive information. Interaction includes diverse groups.Works with guidance or reliance on oral or written instructions from management. May require periods of intense concentration.Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence. Ability to perform under stress. Ability to multi-task.Regular and consistent attendance.

Percent Billable:

80% - 100%