**Career Area:** Product Support **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **Who we are:** As Caterpillar's **R** esource **I** ndustries **S** ales, **S** ervices and **T** echnology (RISST) Division, we take immense pride in our mission to provide the best possible customer experience by leveraging cutting-edge technologies such as automation and electrification to help our customers solve their biggest mine site challenges. Our integrated site solutions, including product health and safety services, are designed to enhance efficiency while ensuring safety and sustainability. Our dedication is unwavering as we strive to create tailored site solutions that not only boost productivity but also reduce costs, ensuring an exceptional experience for our global customers. By working closely together with our dealers and customers, we function as a tightly knit three-legged stool, focused on a common purpose - building a better and more sustainable world. **Together, we are mining better!** **Job Summary:** We have a great opportunity for a highly motivated and experienced Site Operations Manager to oversee and manage site communication, prioritization, and various operational aspects. The ideal candidate will be responsible for ensuring effective governance, downtime reporting, inspection strategies, condition monitoring, and backlog management. The successful incumbent will be responsible for product problem management and maximizing customer loyalty while minimizing the commercial impact of customer complaints related to products, applications, and maintenance requirements through appropriate and timely use of resources including Goodwill. **What you will do:** + Manage site communication and prioritization to ensure smooth operations. + Conduct quarterly and monthly executive reviews to assess performance and strategic alignment. + Escalate high-priority action logs to ensure timely resolution. + Take ownership and accountability for LCC (Life Cycle Cost) management. + Lead projects, implement processes, and execute strategies to achieve operational goals. + Monitor and report downtime to identify areas for improvement and ensure minimal disruption. + Develop and implement inspection strategies to maintain high standards of quality and safety. + Provide training to staff on inspection procedures and best practices. + Escalate immediate actions required for condition monitoring to prevent potential issues. + Develop component strategies to ensure effective preventive and corrective maintenance. + Oversee parts management to ensure availability and proper inventory control. + Manage backlog escalation to prioritize and address outstanding tasks efficiently. **Skill you will have** **Customer Focus:** Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. **Service Excellence:** Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. **Consulting:** Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately. **Effective Communications:** Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. **Problem Solving:** Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. **Relationship Management:** Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. **Technical Excellence:** Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. **Project Management:** Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives. **What will put you forward:** + Bachelor’s degree in engineering, Operations Management, or related field. + Proven experience in site governance and mining operations management. + Strong leadership and communication skills. + Ability to prioritize and manage multiple tasks effectively. + Knowledge of condition monitoring, preventive and corrective maintenance, and parts management. **Additional Information:** + This is a 12months FTC. + Business travel required for this role. + No relocation will be supported. _Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status._ _Caterpillar is an Equal Opportunity Employer and considers applicants for all positions. Caterpillar commits itself to the realization of employment equity goals as envisaged in the South-African Employment Equity Act and policies relating to workplace equality. Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation._ _For more information, visit_ _https://www.caterpillar.com/en/careers/why-caterpillar.html_ _Caterpillar takes data privacy seriously and is committed to compliance with The Protection of Personal Information Act in South Africa. Candidate CVs are used for the limited purpose of evaluating suitability for this job role and deleted from our database when it is no longer needed for the purpose as soon as it is practicable. For more information on Caterpillar’s privacy practices, please visit our Global Data Privacy Statement._ _Follow us on Twitter, Facebook, LinkedIn, and YouTube._ **NB: The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.** **Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.** **Posting Dates:** Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .