Site Operations Lead Job ID 217810 Posted 05-May-2025 Service line GWS Segment Role type Full-time Areas of Interest Accounting/Finance, Administrative, Facilities Management Location(s) Antwerp - Antwerpen - Belgium **For our client Johnson & Johnson in Beerse Antwerp we are looking for a Site Operations Lead.** **This role requires strong knowledge of English and Dutch (Spoken & Written)** **Please upload your cv and motivation letter in English** Role Purpose: CBRE Global Workplace Solutions is a leading global provider of facility management and integrated laboratory services. We are seeking a Site Operations Lead to oversee Laboratory Service delivery at the Johnson & Johnson facility located in Beerse, Belgium. The successful candidate will hold accountability for service delivery, health, safety, and environmental aspects while lead a diverse team (including Helpdesk & technicians) to ensure exceptional service to our client. This position requires the individual to be on-site five days a week. What You'll Do: Lead a diverse team of supervisors, helpdesk and technical staff at the Beerse site, fostering a collaborative and high-performance work environment. Deliver services based on the contract scope with a full understanding of site-specific variances and requirements. Drive operational control through metrics and KPI management, including customer satisfaction and service delivery performance Collaborate with Johnson & Johnson's local lab representatives to understand operational needs and maintain strong client relationships Ensure compliance with health, safety, and environmental policies; conduct incident reviews and drive a compliant and safe culture aligned to both Client & CBRE needs Oversee vendor performance to ensure that all on site contractual and service delivery standards are met for the Beerse location. Inspire and develop team performance through recruitment, coaching, mentoring, and recognition, ensuring a skilled workforce at the Beerse site. Utilise SAP and other CRM tools for asset management and operational efficiency Implement and manage continuous improvement initiatives and innovation projects focused on enhancing the efficiency and effectiveness of Beerse site operations. Close collaboration with all internal CBRE’s Lab support teams including Master Data, Quality & Compliance, Finance and contract support. What You'll Need: Bachelor’s degree in a related field (e.g. Quality, Business, Engineering, Chemistry). Minimum of 5 years of experience managing in a regulated laboratory or pharmaceutical environment Proven experience in operations management with strong leadership skills. Strong team development, performance management and employee engagement skills to motivate the team and drive performance excellence Knowledge of pharmaceutical, biotech, and medical device industry products and services. Experience with SAP or other similar CRM systems and good working knowledge of Excel Familiarity with GxP regulatory environments and Health & Safety principles Strong communication and analytical skills; proficiency in English and Dutch; additional languages are a plus. Ability to lead change management programs and drive operational innovation tailored to the Beerse site. Our offer: In return, we offer a fixed contract, fulltime position with an excellent salary and benefits (company Car,cellphone, laptop,Healthinsurrance plan..) with fantastic opportunities for progression in a growing business. Our success is driven by motivated employees. Our human resources policy aims to create a favorable working atmosphere where talented people can evolve and where attention is paid to a good balance between professional and private life. Results-oriented while having fun! CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)