**DESCRIPTION** We are looking for a talented **Site Manager** to join our team specializing in **Services, Maintenance and Diagnostics** for our **DBU Inland Regional Department at** **Mogalakwena Mine, Mokopane, South Africa.** **In this role, you will make an impact in the following ways** : + Empowering Technicians: By coaching, mentoring, and conducting performance reviews, you'll help Service Technicians and Team Leaders grow professionally, boosting morale and productivity. + Optimizing Operations: Your coordination of work schedules and repair plans ensures efficient use of time and resources, directly improving service delivery and customer satisfaction. + Enhancing Repair Quality: Monitoring technician productivity and repair quality allows you to uphold high standards, reducing rework and increasing customer trust. + Resolving Technical Challenges: As the first line of support, your ability to troubleshoot and escalate issues ensures timely and effective problem resolution. + Driving Safety and Efficiency: Managing service logistics with a focus on safety and quality helps maintain a secure and streamlined work environment. + Improving Customer Experience: Through accurate quoting, proactive updates, and professional communication, you’ll build strong relationships and ensure transparency with customers. + Leading Continuous Improvement: Your involvement in process reviews and improvements aligns operations with evolving customer expectations and organizational goals. + Monitoring Performance Metrics: By tracking repair timelines, branch goals, and customer satisfaction, you’ll identify areas for improvement and celebrate successes, reinforcing a culture of excellence. **RESPONSIBILITIES** **To be successful in this role you will need the following:** + Strong Technical Knowledge & Diagnostic Skills: You must be proficient in maintaining and repairing HHP and HMLD engines, using diagnostic tools, and applying OEM standards to ensure optimal engine performance and reliability. + Effective People Leadership:Leading and mentoring onsite technicians and admin staff requires strong interpersonal skills, a commitment to safety, and the ability to foster a high-performance culture through coaching and development. + Operational & Strategic Planning: Success depends on your ability to implement preventative maintenance strategies, manage service logistics, and align cost recovery efforts with the Annual Operating Plan (AOP). + Process & Compliance Management:You’ll need to ensure accurate documentation (e.g., E-job cards, WIP closure), uphold QSOL standards, and enforce safety and compliance protocols, especially in high-risk mine site environments. + Customer & Stakeholder Engagement:Building and maintaining strong relationships with key partners like Komatsu and Anglo American is essential for smooth service delivery and long-term collaboration. + Performance Monitoring & Continuous Improvement:Tracking KPIs (MTTR, MTTF, FTFR, uptime, etc.), analyzing service capability metrics, and driving continuous improvement initiatives will help you meet and exceed service expectations. **QUALIFICATIONS** **Education/ Experience** + College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required. + Intermediate level of relevant work experience in a technical field, including team leadership experience, required. **Job** Service **Organization** Cummins Inc. **Role Category** On-site **Job Type** Exempt - Experienced **ReqID** 2417708 **Relocation Package** No