Job Summary

The site Manager ensures that Diversey high standards cleaning, and hygiene operations are delivered at all times at the customer site. He is responsible to lead the Field Service Team (Process Technicians), ensuring proper delivery of value proposition in all required areas of the site on a daily basis

Maintains regular customer contact and communication by utilizing daily planned site activities and scheduling                                                                                                                                                                                                meetings with existing.

Attend asset care (planning and maintenance meeting);Attend customer high level meetings and Convey company requirements to siteLead the water and energy projectManage logistic procurement and debt follow up within site;Speedy dissemination and redress of customer complaints and queries, in collaboration with relevant service line manager in charge.

Prepare KPI for line chemical usage as per forecasted production and meet Service delivery targets.

Stock planning and control, liaising with operations to ensure timely delivery of service and product.

Ensure customer satisfaction measures and KPIs are developed, achieved and maintained

Chemical optimizationTrouble shooting and provide reports

•Identify selling opportunities by translating our products and services into value for customers

Safety custodian within the site: Ensure compliance of Health & Safety Policy

Ensures PPE available and being used properly with site teamSafety Behaviour Valuation – MonthlyHazardous and Chemical Handling Trainings – QuarterlyMSDS,PIS and chemical documentation availability Daily

Provide report & review scores; preparation and submission of reports:

Site reports – weeklySite performance report – MonthlyConsumption and Service delivery Tracker – dailyKPI reports – MonthlyMeeting actions tracking – DailyMonitors Consumption and Makes Orders for site Stocks deliveryCompile and share any other report as will be required by the Customer, the line Manager and other personnel in the Business MatrixProvide detailed feedback on customer issues and risks to assist BDM in decision-making.

Buying Negotiation

Effective negotiation through the use of appropriate negotiation techniques, to ensure cost savings.

Evaluation of supplier quotes and supplier selection based on quality, cost and promptness of deliveries.

Ensure necessary agreements / contracts are available and renewed at the appropriate time

Ensure Monthly ABP Invoicing and any non-contract sales is done timely and Collections done as per the credit period agreements

Provide training to new staff in relation to expected standards and quality of general cleaning, and Health and Safety requirements, particularly regarding the operation of equipment, manual handling and Work Health and Safety.

Produce accurate and well planned Health and Safety risk assessments documenting safe systems of work for use throughout the site by all process technician staff.

Set and monitor appropriate performance objectives and standards for staff, conducting probation review and appraisals and dealing with staff discipline issues appropriately, through timely interviews and investigation, referring to the Country Manager / Business Development Manager forsupport.

Monitor working time, working with the Business Development Manager to ensure that overtime and casual- worker timesheets are completed correctly, meeting payrolldeadlines.

Monitor and manage staff absence and turnover, ensuring flexible cover can be arranged at short notice, and promoting good staff attendance at all times through appropriate absence management techniques including home visits, return‐to‐work meetings and appropriate interviewing and investigation of absence issues

Maintain supplies of cleaning materials and equipment, keeping check of what will be required and placing orders to maintain stock levels.

In liaison with Product Specialist in other Diversey department including the Business Development Manager and suppliers, test new products and equipment and obtain best value on purchases.

•Understand the needs of, and build excellent relationships with the site staff including the Customer Service Engineer, Business Development Manager, Brewing Manager, Packaging Manager, Asset care manager, procurement team, promoting an attractive service delivery.

In liaison with the Business Development Manager and Technical Support Manager, ensure technician staff understand and follow security procedures, locking up when work is completed and reporting any breaches of security.