Site Manager, Production & Fulfillment Operations, Onsite

Supervises day-to-day operations and staff of high production and fulfillment operations at MS sites. Responsibilities include developing, implementing, and reviewing procedures, invoicing accounts, and maintaining customer satisfaction and profitability. This role involves a high degree of customer interaction and is responsible for managing 25 employees or $80K+ in monthly services revenue at a single site.

After ensuring Service Level Agreements (SLAs) are met, the SM collaborates with the customer to improve business processes through optimization and the use of Ricoh Process Director. The SM must have a deep understanding of client requirements and be IT-centric to effectively communicate with the customer’s IT department. They also communicate business process opportunities to sales and professional service teams and assist in onboarding new production print customers.

Job Duties and Responsibilities Demonstrates and fosters a positive work culture Builds strong relationships and communicates effectively with coworkers and vendors Maintains relationships with the Post Office and evaluates third-party vendors for cost savings Represents Ricoh professionally in accordance with the company’s code of ethics Implements and manages Ricoh Service Excellence standards Achieves profitability by managing material and supply usage Manages labor percentages for production and quality control Meets quality and deadline standards through effective job scheduling Maintains daily formal contact with customers Provides training on workflow and machine operations Ensures compliance with audit goals and deadlines Ensures Federal Regulatory and Customer SLA compliance Improves employee retention by meeting turnover and tenure goals Holds staff accountable for workflow quality and efficiency Implements performance and operational procedures to improve consistency Ensures proper staffing based on skills and production demands Recommends solution configurations to Sales and Customers Acts as a consultant to improve customer business processes Resolves pricing, order, and invoicing issues in collaboration with Sales Motivates and recognizes employees in a timely manner Communicates job expectations and consequences clearly Trains, coaches, counsels, and evaluates staff to improve output and quality Completes site reports and necessary paperwork Performs other duties as assigned Qualifications (Education, Experience, and Certifications)

Typically Requires:

High school diploma or GED 3+ years of related experience At least 1 year of experience managing a production and/or customer service team Experience delivering training sessions (formal or informal) Experience operating advanced machines and performing complex jobs Knowledge, Skills, and Abilities Detail-oriented with strong problem-solving skills Ability to handle challenging customer situations effectively Strong verbal and written communication skills Ability to communicate across all levels of management and with external vendors Skilled in interpreting and conveying complex information Encourages open communication and feedback Team-oriented with strong relationship-building skills Adaptable to changing situations Highly motivated with a strong sense of urgency Self-directed with initiative Capable of motivating individuals and teams Goal-oriented with strong prioritization skills Proficient in standard business software applications Stays current with technology and market trends Working Conditions, Mental and Physical Demands Office environment with standard lighting, ventilation, and noise levels Diverse work assignments requiring interpretation and application of complex data Physical effort may include standing, walking, bending, reaching, stretching, climbing, and lifting up to 50 lbs Moderate dexterity required for regular use of tools and equipment (e.g., keyboard, calculator, hand tools)

Note: The above statements describe the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.