**Site Coordinator** POSITION PROFILE Accountable for daily operations of solo-person site. Responsible for performing the contracted office services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services. Job Duties and Responsibilities **1.** **RECEPTION, CONFERENCE CENTER & CATERING SUPPORT** The normal operating hours for Administrative Reception and Conference Center Support services shall be 8:00 AM to 5:00 PM (Hours may change after initial training) Monday through Friday, except holidays recognized by the Customer. + Monitor booking tool and communicate/liaise with colleagues booking conference rooms to verify requirements and expedite changes + Physical set up / break down of rooms for meetings + Ensure conference rooms and meeting rooms are stocked with equipment and/or refreshments daily, as required + Monitor to ensure housekeeping standards are maintained in meeting rooms + Track upcoming meeting room bookings + Ensure meeting rooms are set-up as requested + Organize catered meals and provision of special equipment, as required + Perform daily maintenance and inventory of basic meeting room equipment such as speaker phones, tables and chairs, projector screens, lighting and heating/air conditioning + Proactively ensure that excellent housekeeping standards are maintained in conference/meeting rooms **2.** **FACILITIES SERVICES SUPPORT – COORDINATION** + Assist with Facilities-related Services processes, systems and tools - escalate issues in a timely manner and follow up upon completion + Monitor the local Facilities Services mailbox and Service Central queue, responding promptly to inquires + Help to maintain the overall cleanliness and order/organization of the office space + Assist with the coordination of desk moves + Manage all inventory levels (pantry/supplies) including daily stocking of all supplies for office and pantries + Participate in Day 1 orientation for new hires + Escalate questions/concerns to the Facilities Services Lead **3.** **MAIL ROOM SERVICES** The normal operating hours for Mail Room Services shall be 8:00 AM to 5:00 PM (Hours may change after initial training) Monday through Friday, except holidays recognized by the Customer. **A. USPS** + USPS received, sorted and picked up by recipient + Accountable Mail received, sorted and picked up by recipient + Customer Service **B. Accountable Mail** 1. Accountable Mail will be digitally captured and follow processing procedures + Manually capture barcode + Email notification to recipient + 2. Accountable Mail will be picked up by recipient at the mail center and signature captured for complete chain of custody + Receive accountable mail from carrier and messenger deliveries 3. Outbound Accountable will follow processing procedures + Assist clients in outgoing mail and packages which can include messenger services utilizing the WTW preferred vendors 4. USPS pick up times **4. MISCELLANIOUS SERVICES** 1. Pantry stocking 2. Badge creation and faceplate printing 3. Office supply ordering and inventory management 4. Printer troubleshooting and paper stocking 5. New hire workstation setups (non-computer/IT related) 6. Terminated colleague/CSR workstation breakdowns (non-computer/IT related) 7. CSR workstation moves a) Lifting not to exceed 50 lbs. 1. Conference room maintenance 2. Reorganizing the seating, stocking pens/markers/notepads, and wiping down the table and white board if necessary 3. Clean up leftover catering food and wiping down conference room table after a lunch meeting. 4. Spot clean carpet coffee stains with Resolve and swap out carpet tiles on occasion. 5. Changing “peel-and-stick” carpet tiles as directed 6. Training room setup and breakdown 10. AV and IT smart hands backup 1. Helping colleagues use the conference room A/V equipment and their workstation peripherals (dock, monitor, keyboard, mouse). 2. Not required to resolve technical issues i) Will escalate to the appropriate WTW personnel 1. Training is quick and no previous IT experience is necessary. 12. Minor cleaning duties/carpet maintenance QUALIFICATIONS (Education, Experience, and Certifications) Typically Requires: + High school or GED is required + 1+ years of experience in a related field (B2B and/or technical) + Previous 1+ year Customer facing work experience required + Demonstrated knowledge and understanding of technology KNOWLEDGE, Skills And Abilities + Tactical thought processing + Ability to present to a small group + Moderate Problem-Solving Skills + Basic Customer Service skills + Basic Technical aptitude + Basic Written and Verbal Communication skill **Working Conditions, MENTAL aND PHYSICAL DEMANDS** + Typically, an office environment with adequate lighting and ventilation, and a normal range of + temperature and noise level + Work assignments are diversified. Interpret, comprehend and apply complex material, data and + instruction, prepare, provide and convey diversified information + Some physical effort required. Work may be sedentary, but does require walking, standing, bending, reaching, lifting, or carrying objects that could weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.). + Moderate dexterity + regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.