Site Coordinator, SCA

Position Profile

The Site Coordinator is responsible for the daily operations of a solo-person site, performing a variety of contracted office services. These may include copy services, managed print services, imaging.

Job Duties and Responsibilities

Oversees daily operations of a, copy center, or scanning facility, including operating office equipment such as PCs, copiers, multifunction devices, imaging, and mail equipment. May be responsible for additional services such as shipping & receiving, and mail processing.  Serves as the primary point of contact with the customer on a daily basis. Implements and manages RICOH Service Excellence programs effectively. Operates required equipment/software efficiently to meet service level agreements. Manages cost of goods by efficiently utilizing company materials and supplies. May handle routine functions such as creating/completing work orders, contractor monitoring, inspections, reporting facility-related issues, and providing support as needed. May interact with contracted vendors, facility management, and occupants. Responsible for office supply inventory and reordering. May coordinate conference room scheduling and manage A/V equipment resources. Maintains positive internal relationships through professional communication. Collects and provides data to leadership and customers, including monthly reporting with leadership support. Ensures financial responsibilities are met. Performs other duties as assigned.

Qualifications

Education, Experience, and Certifications

High school diploma or GED required. Minimum of 1+ years of experience in a related field (B2B and/or technical). At least 1 year of customer-facing experience required. Demonstrated understanding of technology.

Knowledge, Skills, and Abilities

Tactical thinking and problem-solving skills. Ability to present to small groups. Basic customer service and technical aptitude. Strong written and verbal communication skills.

Working Conditions and Physical/Mental Demands

Typically performed in an office environment with adequate lighting, ventilation, and a normal range of temperature and noise. Requires the ability to interpret, comprehend, and apply complex material and instructions. Some physical effort required; while work is mostly sedentary, it may involve walking, standing, bending, reaching, and lifting or carrying objects up to 50 lbs. Moderate dexterity required for regular use of tools such as calculators, keyboards, and other office equipment.

Note: The above statements are intended to describe the general nature and level of work being performed. They are not an exhaustive list of all responsibilities, skills, or working conditions associated with the role.