Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.
Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.
As a Single Point of Contact Recovery Worker with Change Grow Live you’ll work with people who use our services, helping them get to where they want to be.
Do you have experience in substance misuse? Would you like to work in an environment where you can use your experience and skills to achieve the best for people? If so, the Single Point of Contact (SPOC) needs you. SPOC is a very busy and integral part of Change Grow Live. It is the communication hub, and entry into services for the whole of Hertfordshire. We are looking for a full-time, telephone based recovery worker, who has thorough knowledge of addiction and substances to join our team.
Where: Stevenage
Full Time Hours: 37.5 per week (This role does involve working some evenings and a Saturday, on a rota basis)
Full Time Salary: £27,861.26 - £32,002.35) (pro rata for part time hours)
Allowance: Outer London Weighting £694.25 (Pro Rata for part time hours)
Contract Type: Permanent
*please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
ResponsibilitiesAbout the role:
This is exclusively a telephone based role supporting service users from point of entry into the service through to allocation into hubTaking phone calls from service users, carers and professionals, and dealing with a wide range of enquiriesProcessing referrals, responding to queries from Children’s Services, GPs, PharmaciesCompleting triages and personalised assessments over the phoneProviding recovery planning during assessmentsProviding harm reduction advice to clients during triages and personalised assessmentsProviding advocacy for access to partnership services Give advice on addiction and substances to service users, professionals, friends and familyWorking with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination
About you:
Have a strong understanding of addiction and substance misuse issues and experience of working within a similar fieldBe an excellent communicator, both verbal and written with good IT skillsProactive and able to work on own initiative with excellent time management and prioritising skillsBe a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals and agenciesAbility to manage change successfully in a way that prioritises the needs of service usersUnderstand the importance of information governance processes and commit to follow and apply all necessary safeguardsSeek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others
What we will give to you:
25 days holiday (+ bank holidays) rising by 1 day for each years’ service (Capped at 30 days)Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist ProgrammeContributory pension schemeSeveral benefits incl. discounts for shopping, cinema, holidays, etc.A friendly and supportive teamTraining, career development & progression opportunities
Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.
Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe Outer Fringe (£694.25) Interview Date 14/8/2025 Closing Date 6/8/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Michelle Wood | michelle.wood@cgl.org.uk This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level. Options ApplyApplyShareEmail this job to a friendRefer <p style="margin: 0cm;"><span style="font-size: 14.0pt; font-family: 'Century Gothic',sans-serif;">Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.</span></p><p style="margin: 0px;"><span style="font-size: 14.0pt; font-family: 'Century Gothic',sans-serif;"> </span></p> Share this vacancy on your newsfeed
We believe that having diverse people working as part of our team makes us the organisation that we are.
We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and to make Change Grow Live a great place to work. If you have any feedback on our recruitment processes (good or bad) we’d love to hear from you so that we can make sure they are fair and we attract and recruit the best, most diverse workforce possible.
The safety of vulnerable children, young people and adults is our absolute priority. We will support you in your role to make sure that you are equipped to support the safety of people who use our services and those around them, to the highest standard possible.
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