Job Description SummaryThe RMA Shipper & Receiver position involves receiving customer RMA products, accurate data entry, packing and shipping customer RMA products. This position requires the following proficiencies:

Job Description

Essential Responsibilities:

Perform basic tasks relative to material handling including but not limited to receiving, storing, packing, and shipping of RMA materials in accordance with process & procedures.Create shipments at carrier/customer portals (Shipping) – FEDEX, DHL, UPS, Purolator, etc.Perform Shipping transactions (Domestic and International).Create commercial invoices, packing slips, bill of landing.Maintain and file shipping records.Maintain pack up material stock for RMA repair shipments.Prioritize RMA receiving, pack up and shipping tasks based on urgency and commitments.Run daily report of ready to ship completed RMA repair and replacement orders.Inspect received RMA shipments for damage and report damages to RMA Coordinator(s) and Supervisor.Coordinate with internal and external teams on RMA shipments and instructions (including but not limited to arranging RMA pickup from customer site for order errors).Ability to interpret, investigate and take action on transaction inquiries from team members & communicates accordinglyPromote and participate in Continuous Improvement, such as Lean Manufacturing, Kaizen and 5S principles and objectives etc.Pack up and stock service used products in appropriate shelving.Follow FIFO guidelines.Assist in physical inventory countsKeep workstation, tools and equipment in a neat and orderly mannerUnderstand and comply with all Company, (EHS) Safety Rules and RegulationsEngage and participate in a self-directed teaming environmentTransport finished RMA repair and replacement orders to the shipping area.

Qualifications/Requirements:

High School Diploma or GEDMinimum 1 year experience with MRP/ERP systems (SAP)Must be able to lift up to 40lbs

Desired Characteristics:

Minimum of 3 years related materials experience (shipping/receiving, inventory, WIP)Ability and willingness to work extended hours and weekends as requiredProven computer skills (MS Outlook, Word, Excel)Self-motivated, detailed oriented and ability to prioritize workload to meet customer needsTeam player, able to communicate and work co-operatively with all levels of the organizationFlexibility to adapt to changing conditions and adjust to meet deadlinesDemonstrated ability to work in a fast-paced multi-task, participative, team environmentExcellent organizational, communication and management skills

Additional Information

Relocation Assistance Provided: No