**Shelter Shift Supervisor** **Job Details** **Job Location** Homeless Shelter Jamaica - Jamaica, NY **Position Type** Full Time **Education Level** Bachelors Degree **Salary Range** $17.78 - $26.68 Hourly **Travel Percentage** None **Job Shift** Evening **Job Category** Nonprofit - Social Services **Description** **Summary** Under the supervision of the program director, supervises the residential aides and performs administrative work related to the program. **Essential Duties and Responsibilities** i **nclude the following. Other duties and responsibilities may be assigned.** + Oversee and assign duties to Residential Aides + Assists residential aides on shift with handling the daily activities as well as intervening in crisis management. + Assists the case managers in helping clients with the identification of appropriate programs such as healthcare, mental health, and housing services within NYS. + Attend staff meetings, case conferences, and required training, in accordance with program guidelines. + Establish and maintain client files in accordance with internal, local, state, and federal requirements and enter data in computerized systems. + Assist with quality assurance quarterly reports (i.e., fire drills, in-service training, safety inspections, satisfaction surveys, building and vehicle reports, etc.). **COMPETENCIES (KSAs)** + Ethical Practices + Judgment + Rapport Building + Emotional Intelligence + Empathy + Professional Boundaries + Global and Cultural Awareness + Critical Evaluation + Problem Solving + Decision Making + Communication + Teamwork + Crisis Management + Technical Capacity **Qualifications** **REQUIRED EDUCATION** + High School diploma **REQUIRED EXPERIENCE** + Minimum two years’ experience working in social service. + Bilingual in Spanish, preferred. **WORK ENVIRONMENT** + This job operates in an indoor office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. **PHYSICAL DEMANDS** _The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties and responsibilities._ + Regularly required to sit, use hands to type, handle or feel objects, tools, or controls; reach with hands and arms, and talk or hear. + Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 20 pounds. Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to learn more.