Job Title: SharePoint Support Specialist (L1 & L2)
Location: [Chennai]
Experience: [5 to 7 Years]
Employment Type: Full-Time
Role Overview
We are looking for a dedicated SharePoint Support Specialist to provide L1 and L2 support for SharePoint environments. The role involves managing incidents, performing troubleshooting, maintaining site collections, and supporting integrations with Microsoft 365 applications.

Key Responsibilities
L1 Responsibilities (Basic Support)
•  Act as the first point of contact for SharePoint-related incidents and service requests.
•  Log and categorize tickets accurately in the ITSM tool (e.g., ServiceNow).
•  Provide basic troubleshooting support (e.g., access issues, navigation problems).
•  Assist users in creating and managing SharePoint document libraries, lists, and pages.
•  Grant or revoke permissions based on approved requests.
•  Escalate unresolved issues to L2 support with detailed documentation.
L2 Responsibilities (Intermediate Support)
•  Handle escalated tickets from L1, including in-depth troubleshooting of SharePoint sites and workflows.
•  Perform routine maintenance, health checks, and backups for SharePoint environments.
•  Manage site collections, content databases, and storage quotas.
•  Create and manage SharePoint groups, permission levels, and inheritance configurations.
•  Configure and troubleshoot out-of-the-box web parts, lists, libraries, and views.
•  Assist with migration projects (e.g., on-premises SharePoint to SharePoint Online).
•  Support integrations with Microsoft 365 apps, including Power Automate (Flow) and PowerApps.

Required Skills & Qualifications
For L1 Support:
•  Familiarity with SharePoint interface and basic site functionalities.
•  Understanding of Microsoft 365 and Office tools.
•  Strong communication and problem-solving skills.
•  Basic knowledge of permission models and document management.
For L2 Support:
•  Hands-on experience with SharePoint Online and/or SharePoint 2013/2016/2019.
•  Strong knowledge of user management, permissions, and site administration.
•  Experience troubleshooting SharePoint components and workflows.
•  Exposure to Power Automate, PowerApps, InfoPath, or Nintex forms (nice to have).
•  Ability to document procedures and update knowledge bases effectively.

Preferred Certifications (Good to Have)
•  Microsoft 365 Certified: Teams Administrator Associate / Collaboration Engineer
•  ITIL Foundation Certification