CGI has an immediate need for a Shared Application and Platform Support to join our team. This is an exciting opportunity to work in a fast-paced team environment supporting one of the largest customers. We take an innovative approach to supporting our client, working side-by-side in an agile environment using emerging technologies.
This role is located at a client site in Plano, TX. A hybrid working model is acceptable.
We partner with 15 of the top 20 banks globally, and our top 10 banking clients have worked with us for an average of 26 years!
Support agents will manage MyServices tickets and Sentinus situations to resolution in a 24/7/365 environment using the knowledge articles and best practices. Support agents will also respond to requests and assist with the implementation of changes and tasks using guided instructions to perform the tasks. Daily efforts will include performing scheduled actions or responding to automated alerts to maintain an application or other platform with a priority on the production environment and best efforts for lower environments. This includes but is not limited to the following:
• Troubleshooting stoppages
• Repairing bugs
• Documenting application performance
• Coordinating with technology and/or infrastructure management to resolve issues, create enhancements/fixes to prevent future issues, and track implementation of the fixes
• Running business processing via schedulers and runbooks
1. 5 years working experience required. 7 years preferred.
2. AWS certified
3. Basic knowledge of programming languages in order to comprehend reading code and basic functions.
4. Ability to create business solutions that increase competitive advantage.
5. Ability to exercise good judgment in selecting methods and techniques for obtaining solutions.
6. Project management skills in order to handle diverse projects, often times simultaneously, and meet aggressive deadlines.
7. Ability to solve technical problems/ processes and understand complex details.
8. Ability to increase operating efficiency and produce high quality technical solutions.
9. A high level of interpersonal and verbal communication skills necessary to relate to other people at their systems knowledge level.
10. Ability to analyze complex situations and problems & do the necessary research using multiple sources of information to arrive at innovative solutions.
11. Exposure to a ticket tracking tool such as Remedy, ServiceNow, Sentinus
12. Ability to multitask and handle a high volume fast paced environment
13. Ability to work independently as well as with a team
14. Ability to follow strict guidelines
15. Dependable employee with flexible work hours
16. Existing knowledge and skills with at least two of the following:
• AWS and EC2 instances
• Messaging products like Tibco EMS or MQ
• UNIX
• Experience working in and with a Knowledge Base
• Experience working in an environment with SLAs
• Excellent written and verbal communication skills
• Excellent organization and communication skills.
Education:
Bachelor's degree in computer science, computer engineering or related field.
Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $69,700.00 - $95,800.00.
CGI’s benefits are offered to eligible professionals on their first day of employment to include:
• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
•Learning opportunities and tuition assistance
• Wellness and Well-being programs
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.