Job Description

Job Description:

Sales force Effectiveness (SFE) & Customer Relation Management (CRM) Manager is a key partner and decision driver for commercial organization. This role will be responsible for developing and executing of sales force effectiveness strategies to improve sales force productivity, managing CRM operations, analyzing sales data, and ensuring the seamless integration of CRM tools with sales processes and organizational goals.

Major Accountabilities:

Strategic Leadership:

Develop and lead the strategies to improve sales force effectiveness and enhance sales productivity, efficiency, and overall performance

Stay abreast of industry best practices, emerging trends, and technological advancements in sales effectiveness and CRM

Identify opportunities for process enhancements and implement innovative solutions to optimize sales performance and CRM efficiency

Sales Incentive Programs:

Design and roll out Sales Incentive Programs including Reward and Recognition Program that motivate and reward high-performing sales representatives. Ensure that incentive programs align with the organization's sales objectives and provide incentives that drive desired sales behaviors. Review of incentive schemes (annually/quarterly)

Work closely with Agency for Target setting and Sales Incentive Analysis to align with regional guidance, company strategy and ensure consistency across all Business Units

Manage and monitor incentive plan within budget to support achievement of operational plan and ensure 100% compliance   

Performance Metrics and Analytics:

Structure target setting process and bring in the fairness element with respective potential mapping in target setting to sales representative level

Develop and track key performance metrics to evaluate the sales team's performance, productivity, effectiveness and identify areas for improvement

Sales Tools, Data Analysis, and Reporting:

Develop and deliver regular reports to senior management, highlighting key findings, performance trends, and opportunities for improvement

Analyze and conduct comprehensive analysis of both internal & external sales data, CRM usage and market trends to provide actionable insights and strategic recommendations

Evaluate and implement sales tools and technologies that enable the commercial team to be more efficient and effective. This includes CRM systems, sales automation tools, and analytics platforms that support sales force effectiveness

Collaborate with relevance function e.g. AP Digital & Data Analytics and IT to create internal analytics dashboards e.g. internal sales report, market data, Digital engagement persona, OCE Dashboard

Implement data-driven strategies to refine sales processes and drive business growth

Customer Relation Management:  

Partner with BU Leads, PMs and Sales Team to generate the proper Targeting and Segmentation (T&S analysis) including HCO/HCP/HCC Persona which aligned with business strategy

Support and drive strategic and operational excellence in the field force by working with sales teams and other functions to lead field force effectiveness initiatives

Work with commercial team to design and implement sales force model / structure and related territory alignment  

SFE & CRM Training:

Design and provide sales training programs, tools, and processes to ensure the sales team is equipped to meet targets (both qualitative and quantitative) and drive business growth

Required Qualifications:

Education: Bachelor’s Degree in Pharm / Science, Business Administration, Marketing, Engineering, Data Analytics or a related field. MBA is preferable

Languages: Able to communicate in both Thai and English effectively, both verbally and in writing
Experience: Minimum 2-3 years in pharma industry or a similar business intelligence role, together with well-developed business analytics, market research, project management skills is preferable

Required Experience and Skills:

Solid understanding of healthcare sales and marketing practices

Strong analytical and strategic thinking capabilities, quality and result oriented with project management and problem solving skills

Strong communication skills to conduct meaningful discussions with cross functional stakeholders & provide them with timely solutions to complex issues

Experience in leading and influencing a cross functional team without direct authority in a fast paced, high demand environment

Proactive, can-do attitude

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Adaptability, Adaptability, Business, Business Planning, Business Strategies, Communication, Corporate Strategy Development, Customer Relationship Management (CRM), Customer Value Management, Data Analysis, Data Analytics, Design, Financial Analysis, Managed Care Contract Negotiations, Management Process, Managing Sales Teams, Market Development, Market Research, Market Trends, Operational Business Planning, Operational Performance Management (PM), Pricing Strategies, Product Management, Project Management, Sales Force Effectiveness {+ 5 more}

 Preferred Skills:

Job Posting End Date:

08/22/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R360893