You are passionate about the travel industry, enjoy problem-solving, and share our common goal:  to help our customers plan and book travel with ease. 

As a Travel Advisor in Chase Travel, you will use your training and knowledge to serve as a trusted Advisor for one of our Chase Travel, client servicing accounts, identifying individual customer needs and providing them with exciting travel solutions. You will coordinate travel experiences by providing  support for car rentals, and hotel accommodations.  Additionally, you will support our customers by providing product and service information that will assist them in understanding the benefits we offer through our travel rewards loyalty program. 

 

Job responsibilities:

Gains expertise in all facets of point redemption to effectively comprehend the travel loyalty program requirements tailored to individual clientsServes as the intermediary between the customer and the service provider, facilitating the resolution of any issues related to their booking processProvides timely, accurate and professional service to both internal and external customersAchieves and exceed established customer service metrics and goals, ensuring satisfaction and loyalty levelsCollaborates effectively within a dynamic team environment, actively supporting colleagues and fostering a team work spirit to achieve shared objectivesProactively keeping abreast of travel regulations and industry requirements to apply this knowledge as neededEffectively identifies customer concerns and promptly apply efficient solution for optimal resultsWorks a flexible schedule during the clients’ servicing hours which may include weekends and holidays; Has the flexibility to attend staff and training meetings for ongoing updates in the travel industry, program guidelines, and office procedures, which may not be during your assigned hoursKeeps immediate supervisor promptly and fully informed of all problems or unusual matters and take prompt corrective action where necessary or suggest alternative course of action which may be takenUnderstands the Comprehension of our booking system to provide troubleshooting for members

 

Required qualifications, capabilities, and skills

Bilingual English/French required (verbal and written)High School Diploma or GEDCustomer Service experience requiredDemonstrate effective communication and interpersonal skillsExcellent time management and multi-tasking ability to include advanced knowledge/proficiency using multiple screens in an online environmentProficient computer skills, including the capability to navigate multiple programs and systems simultaneouslyAbility to quickly and accurately enter data in a script driven environmentAbility to work independently and function as a team memberReceptive to cross training opportunities and demonstrate willingness to acquire additional roles within the organization to enhance team flexibility and foster professional growth

 

Preferred qualifications, capabilities and skills  

Customer service experience in an inbound call center environment, preferably in the travel industryIntermediate to advanced knowledge/proficiency of GDS and/or other technology platforms including self-booking tools