Description

As the Servicing Operations Senior Specialist, you will be responsible for processing transaction requests for customers, branch colleagues and internal colleagues. The Currency Management Department is a liaison between our branch network and our Cash in Transit vendors. Our goal is to ensure cash is where it needs to be when it needs to be there. We support the cash needs of our entire network of branches, branch ATM's and Remote ATMs. It is a fast paced environment that requires accuracy and attention to detail. We also support the foreign Currency buys and sells from the branches to the outsourced vendor. 

Primary responsibilities include

Performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast-paced environment.Utilizes methods, procedures and knowledge of the business unit's product(s) and application(s).Research routine customer, brand, or bank inquiries as appropriate.Determines the source of problems and works to resolve them accurately and within service level agreements.Will also utilize knowledge of regulatory and compliance requirements to help minimize financial risk to Citizens and detailed knowledge of multiple systems to solve problems.May need to work independently on special projects often interaction with all levels of management, serving as a resource for the business unit.Ability to multitask, prioritize, cross train within the department and assume additional responsibilities as requested by management.The position may include reporting responsibilities and may assume department administrative duties as needed.

Primary responsibilities include:

Answering branch callsForecasting Remote ATM cash needsFunding vendor cash vaultsResponding to email inquiriesOrdering emergency cash needsResearching problem cash ordersResearching of teller differences relative to cash shipments and foreign currency exchange differences 

Qualifications:

Prior branch experience requiredStrong customer service skillsAttention to detailAbility to work in a fast paced environmentProficient in Excel and OutlookAbility to communicate clearly through verbal and written communicationsTeam playerForeign Currency Exchange experience 

Hours & Work Schedule

Hours per Week:  40 Work Schedule: 830am-5:00pm Monday-Friday, hybrid position working 3 days in office in Riverside RI

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.