Description

As the Servicing Operations Senior Specialist, you will be responsible for processing transaction requests for customers, branch colleagues and internal colleagues. The requests could pertain to but are not limited to Home Equity Lines of Credit, Personal Loans, Overdraft Lines of Credit, Deposit and Savings products.

Primary responsibilities include

Performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast-paced environment.Utilizes methods, procedures and knowledge of the business unit's product(s) and application(s).Research routine customer or bank inquiries as appropriate.Determines the source of problems and works to resolve them accurately and within service level agreements.Will also utilize knowledge of regulatory and compliance requirements to help minimize financial risk to Citizens and detailed knowledge of multiple systems to solve problems.May need to work independently on special projects often interaction with all levels of management, serving as a resource for the business unit.Ability to multitask, prioritize, cross train within the department and assume additional responsibilities as requested by management.The position may include reporting responsibilities and may assume department administrative duties as needed.

Qualifications, Education, Certifications and/or Other Professional Credentials

Strong attention to detailAbility to prioritize and meet deadlinesAbility to follow directions, multitask and work independentlyAbility to readily adapt in a fast pace ever changing work environmentAdvanced typing and strong computer skills – including Outlook, Microsoft Word and ExcelAbility to work in team environment to meet goals set forthRequires ability to navigate a data entry system or other relevant applicationsEffective interpersonal stills, must be a team player as you will interact with various colleagues across the Consumer Deposits and Loan Servicing departmentAbility to work additional hours as neededOperations/banking experience preferred

Hours & Work Schedule

Hours per Week: 40Work Schedule: Monday - Friday 8:00am - 5:00pm

Position is fully onsite in Johnston office.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.