At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised. **What You Can Expect** Provide leadership for all Servicing Team Members within a Value Stream, on an assigned shift. Provide direction and support for Service Issues and Work Orders. Promote a positive approach to all interaction with customers, sales reps, customer service reps, and service technicians. Serve as the driver behind process safety, quality, delivery and morale. **How You'll Create Impact** + Supervise and provide leadership for all assigned Team Members within department or Value Stream. + Responsible for attendance, development, promotion and disciplinary actions of Team Members. Assist in recruitment of team members. + Responsible for day-to- day compliance and adherence to FDA QSR requirements. + Review on a daily basis work orders, communication, and issues that may require additional input or involvement. + Help drive/ lead continuous improvement projects. + Ensure team members are assigned proper training and up to date to perform assigned functions. + Ensure management is informed of all significant developments regarding the operation. + Ensure key constraints are managed and properly staffed. + Responsible for overall performance management for hourly Team Members, including preparing and delivering annual performance reviews. _This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act._ **What Makes You Stand Out** + Knowledge of Company products, processes and Good Manufacturing practices. + Ability to work within and build a team environment not only within the organization unit, but also across departments and shifts. + Basic understanding of quality systems. + Basic understanding of lean/continuous improvement concepts. + Ability to communicate clearly, both orally and in writing, with customers, sales reps, customer service, and service technicians. + Flexibility to re-prioritize tasks as needs change with strong time management skills. **Your Background** + High school diploma required, Bachelor’s degree a plus. + Minimum of 4 years combined servicing, customer service, and/or military experience; or 6 years of combined industry, military and/or related (customer service, quality, or logistics) experience. + A combination of education and experience will be considered. + 0 years of supervisory or leadership experience required but 1+ preferred; may include military leadership experience. **Travel Expectations** Up to 10% EOE/M/F/Vet/Disability