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This Position reports to:

Service Project Management Manager
 

Your role and responsibilities:

In this role, you will have the opportunity to support and oversee the Order-to-Cash (O2C) lifecycle in collaboration with the Service Sales Manager and/or Service Manager. Each day, you will focus on preparing accurate quotations, ensuring timely coordination with internal teams (Engineering, SCM, and Finance), and converting opportunities into profitable service orders. You will also play a key role in managing customer expectations, ensuring transactional efficiency, and enhancing Installed Base (IB) coverage by offering ABB’s full portfolio of service solutions.

This role contributes to the Process Automation in Process Industries in the India Region.

You will be mainly accountable for:

Preparing and issuing commercial and technical quotations based on customer inquiries, ensuring alignment with ABB’s pricing, margin, and delivery guidelines.

Managing the Order-to-Cash (O2C) process, including coordination with Engineering, SCM, and Finance/Collection teams for seamless execution.

Utilizing the Installed Base (IB) database to identify and develop service opportunities and enhance conversion through structured proposals.

Ensuring the end-to-end sales workflow, from lead registration to proposal submission, order follow-up, and invoicing support.

Supporting customer visits and internal reviews by providing up-to-date status on quotation pipeline, proposal success rates, and customer feedback.

Qualifications for the role:

You enjoy working with service sales and commercial operations in sectors like Cement, Metals, Mining, and Steel.

You have 5 to 8 years of experience with exposure to Drives, Motors, or Industrial Automation systems, particularly in customer-facing roles.

You have solid experience in quotation preparation, commercial proposal drafting, and cross-functional coordination with internal teams.

You have a solid understanding of O2C processes in Process Industries and practical experience with tools like SAP MM and CRM platforms.

You have demonstrated strengths in customer relationship management, documentation, and transactional follow-through.

You hold a Diploma or Engineering Degree in Electrical, Electronics, or Instrumentation.

You are fluent in English, both written and verbal, and comfortable communicating with internal and external stakeholders.

More about us:

Process Industries division delivers complete electrification and automation solutions, industry-specific products and lifecycle services across industries. Engineering and delivering automation solutions from device to monitoring and control make our customers get more out of their investment; digitalization solutions including collaborative operations and augmented reality help improve plant and enterprise productivity, reduce maintenance and energy costs. Our engineering, project management, services and solutions portfolio covers a wide range of industries - Mining, Pulp & Paper, Metals, Aluminum and Cement, Data centers and Food and Beverage

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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