**Company Overview** With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. **We’re united by purpose, inspired by you.** **About the role** The Project Manager is expected to manage all project aspects and assigned resources in order to ensure timely, efficient, successful implementations in addition to mentoring of internal team members. **Responsibilities** • Facilitate customer project kickoff calls, team introductions, define project cadence and develop ongoing customer communication plans • Facilitate project discovery sessions with all client business representatives and Kronos project team members • Determine and document customer success criteria • Maintain adherence to UKG Ready implementation methodology and processes • Prepare assigned project resources with necessary project-related information, ensuring proper understanding of project requirements, roles & responsibilities, work processes, and success criteria • Implement the necessary project management infrastructure (project plans, issues lists, communication plans, project schedule with the customer) • Assist Practice Manager by accurately forecasting each month’s go-lives • Lead customer status and planning meetings as well as participate in discovery meetings • Manage the project plan, issues list, and other supporting documents throughout the project in an effort to maintain client expectations and project milestone success • Work with various team members to resolve project and process issues in a timely manner and document any issues • Communicate and publish project status to the project team • Manage project scope to meet project success criteria while maximizing value brought to customers and revenue generated for Kronos • Manage the financials of the project, invoicing of delivered services, and resolution of any financial disputes • Lead assigned projects to a successful completion within appropriate time frame, ensuring industry leading CSAT scores • Assist with developing new processes and tools that improve the performance and effectiveness of the project management delivery • Assist with other initiatives to evaluate and drive customer satisfaction **Required Qualifications** • Excellent oral and written communication skills in English • 2 plus years of project management work experience in a customer-facing enterprise software implementation/technical environment required • Experience managing high volume and highly complex customer facing software implementation projects • Strong leadership skills with ability to work as part of a project team as well as mentor others • Strong analytical skills and experience scheduling, preparing presentations and status reports in addition to superb written and oral communication skills • Ability and willingness to travel up to 25% as needed • Broad knowledge of HRMS, Payroll, Time & Labor management a plus • Experience in a SaaS environment a plus leading complex/strategic clients • Bachelor’s Degree preferred and PMP Certification a plus **Preferred Qualifications** • UKG Ready experience • Proven change agent • Strong, effective decision-making and multi-tasking skills across multiple projects, each with conflicting goals, and stringent delivery deadlines • Creative problem solving skills • Strong organizational and time management skills • Organized, self-motivated, hardworking, dedicated, with a strong sense of accountability **Benefits** • 25 to 28 days of annual leave • Medical coverage provided by Bulstrad for you and your dependents • Life, AD&D, Disability & critical illness coverage provided by DZI • Meal vouchers provided by Edenred – 150 BGN per month • Employee Assistance Programs available 24/7 • Global Tuition Reimbursement program – up to 7,125 BGN per year • Fertility support – up to 13,600 BGN per year • Adoption assistance • UKG scholarship program • Business travel insurance • U choose program – 475 BGN every quarter to be spent on eligible items **Where we’re going** UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. **Disability Accommodation** For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.