Inside Service Sales manager will lead a team of Inside service sales representative. His focus is to organize, manage and coach his team in order to reach the different sales targets given by his manager who is the Field Services VP.

 Service Sales supervised by the inside service sales manager include\:

- a broad range of technical services including the start-up, maintenance, testing, retrofit, and upgrade of all major manufacturer's electrical  equipment installed at the customer’s site.

- turnkey projects ranging from simple replacement of equipment to fully engineered solutions.

 Essential Responsibilities\:

·  For the FS Inside Sales part

•  Coach direct reports regarding prospecting and strategies to drive business closure; monitor and review phone calls and provide coaching for improvement. Secure usage of BFO as main tool and repository of information.

•  Define clear sales quota.

•  Connect FS Inside Sales to key resources and clear roadblocks, enabling them to achieve and/or exceed their orders goals.

•  Ensure customer qualification and platforming for proximity accounts with the support of the FS Operational Marketing and Outside Sales leaders. Secure IB update is part of the process.

•  Secures customer satisfaction overseeing all ongoing activities with the customer

•  Maintain a high level of interaction with Outside Service Sales Manager / BU account manager/Product Inside Sales Manager to maximize business opportunities and cross-selling

•  Report sales activity and maintain a set of metrics through weekly, based on KPIs/funnel/pipeline management as defined by GFS , using  BFO (Salesforce.com) . Identify and make recommendations for improvement in the areas of process, efficiency and productivity.

•  Participates in the preparation of analysis and reports on global field service performance.

•  Is directly accountable for Capture & Services plan renewal rates for simples contracts

· 

·  Globally

•  Is “feeding” the Field Services Marketing leaders with Offers feedback and needs

•  Creates a motivating and challenging team spirit based on empowerement, collaboration and achievement

•  Ensures efficient and regular communications between the team

Main interactions\:

FS Inside Sales Team, Customers, FS Operational Marketing, CCC, Outside services sales, Order Management , BU sales manager, IB Champion.

Key Success Factors

Strong team spirit to motivate the pre-sales & sales teams to achieve targets

Individual & collective sales cadence meetings  to monitor  closely sales results

Formalized  collaboration processes with all stakeholders to secure high level of  team efficiency

Close collaboration with  Outside Services Sales to secure short response time to the customer’s request

Close collaboration with BU Sales managers to secure customer coverage alignment & customer satisfaction

Close collaboration with FS Operational Marketing Leader \:

-  for thorough understanding of  Country Demand Generation Plan , Installed  Base profile  and  offers’ catalogue (available and to be launched in the coming months)

-  to build and update customer platforming & qualification

Regular collaboration with Operations leader to review FSR Lead Generation initiative.