Our Company

Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

Your Role

If you thrive working in the Services field and you are obsessed with care user satisfaction, this is the position for you! One of Technogym’s goals is "Satisfying 100% of our customers and end-users." Our Services teams are always aiming to improve their service performance, to provide the best fitness experience anywhere.

 

We are looking for a problem-solving Service Engineer who will act as a customer advocate. In this role, you will ensure complete customer satisfaction by diligently resolving all customer requests relating to the installation and service of our products. This position will service clients throughout the NJ/NY Metro Area and reports directly to the National Field Service Team Leader  Daily local travel is required. 

Your Impact

• Execute effective root cause analysis of product issues, with the goal of identifying the proper parts to be used and determining
the appropriate solution
• Execute jobs in line with Customers' SLAs
• Achieve field performance (TTS, FTFR and JMR3)
• Manage stock of parts and guarantee a high-level of inventory record accuracy
• Educate customers in the technical use and care of Technogym equipment
• Properly manage work orders and service reports (i.e. including all requested information based on assigned standard operating procedures)
• Schedule on-site visits according to SLAs and contact customers to notify them of estimated times of arrival
• When on field, carry out light maintenance whenever is needed and check the equipment to proactively detect issues
• Always act in a professional and customer-oriented way, collecting full and structured feedback from the field to fully depict our Customers' real needs and new sales potential
• Manage safety issues in person
• Escalate problems and reassign calls when appropriate
• Accurately report service data in line with assigned procedures
• Ensure all work-related equipment and vehicles are utilized and maintained safely and responsibly, ensuring all work-related tasks are performed in compliance with Technogym guidelines and appropriate Health & Safety legislation
• Promptly complete all training courses to stay up to date with technical news, important communications, new products released in the market
• Get and keep over time the "Master Certification" to develop an elite level of knowledge on Technogym equipment

About You

What you should bring:
• 3-5 years’ experience in a similar role
• Mechanical / electronic engineering skills
• Ability to troubleshoot, test, repair and service technical equipment
• Knowledge and ability to work with mobile tools and applications
• Knowledge of IT networking is advantage
• Prior experience with management of service orders
• Repair business expertise
• Proven experience in Management of client requests and complaints 

 

What We Offer: 

Base salary starting at $70,000 Comprehensive medical, dental, and vision insurance - eligible first day of employment 401k with company match - eligible first day of employment PTO 

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!