Developer – ITOM Visibility & CMDB
Position Overview
We are seeking a skilled Developer with hands-on experience in ServiceNow ITOM Visibility and CMDB. The ideal candidate will have 3–5 years of relevant experience in delivering ServiceNow ITOM projects, with a preference for candidates who hold recognized ServiceNow ITOM certifications.
Key Responsibilities
•    Develop and implement ServiceNow ITOM modules, especially Discovery, Service Mapping, and CMDB.
•    Configure and support automated CMDB population through Discovery and integrations with infrastructure, cloud, and network sources.
•    Assist in the setup and optimization of MID Servers, probes, sensors, and workflows for ITOM operations.
•    Ensure CMDB data quality, normalization, and reconciliation through ongoing monitoring and issue resolution.
•    Support the troubleshooting and resolution of issues related to ITOM, Discovery, and CMDB modules.
•    Collaborate with IT, infrastructure, and business teams to gather requirements and deliver project objectives.
•    Maintain up-to-date documentation of technical solutions, processes, and configurations.
•    Stay engaged with ServiceNow platform updates, new features, and best practices in ITOM and CMDB management.
Requirements
•    Experience: 3–5 years of experience developing and supporting ServiceNow ITOM (Discovery, Service Mapping, CMDB) solutions.
•    Certifications: ServiceNow ITOM-related certifications preferred (e.g., Certified Implementation Specialist – ITOM, Discovery, Service Mapping).
•    Technical Skills:
o    Proficiency with ServiceNow ITOM modules, CMDB structure, and Discovery processes.
o    Hands-on experience configuring MID Servers, integrating infrastructure data, and building workflows.
o    Scripting (JavaScript, Glide) and ServiceNow Flow Designer experience.
o    Familiarity with ITIL/Configuration Management practices.
o    Ability to support delivery in a fast-paced, client-facing environment.
•    Soft Skills: Strong communication and teamwork abilities, problem-solving mindset, and attention to detail.
Preferred Qualifications
•    Additional ServiceNow certifications (ITOM, Discovery, Service Mapping).
•    Experience integrating ServiceNow ITOM with external monitoring and cloud platforms.
•    Exposure to multi-cloud environments and on-premise infrastructure integrations.
Location
Hyderabad / NCR / Mumbai / Bangalore

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