Work Schedule

Other

Environmental Conditions

Office

Job Description

Position Overview

Join our exceptionally dedicated team at Thermo Fisher Scientific Inc., where you will drive technological innovation and develop world-class cloud applications. This is an outstanding opportunity to demonstrate AI and diverse data sources to enhance business processes and deliver flawless solutions. Our collaborative environment encourages hard-working individuals to innovate and succeed.

Seeking a skilled and motivated ServiceNow Sr. Developer to enhance business processes using AI-powered solutions like NowAssist.

Key Responsibilities

ServiceNow Development: Design, implement, and improve applications in Virtual Agent Designer, AI Agent Studio, Integration Hub and Skills Builder to deliver intelligent and context-aware solutions.API Integration: Develop and manage integrations with third-party systems using Flows, Integration Hub, scripted REST messages, and outbound HTTP requests.ServiceNow & NowAssist Product Utilization: Develop, deploy, and maintain solutions using ServiceNow technologies like Employee Center Pro portal, AI Search, Virtual Agent, Skills Builder, AI Agent Studio and Workflow Builder to build a robust chatbot solution.Data Storage Architecture: Design, connect and manage diverse data sources such as relational databases, vector databases, document repositories, and BLOB stores to support AI solutions.AI and LLM Utilization: Leverage large language models to optimize system instructions for natural language understanding and task execution.UX/UI Design: Use HTML & CSS to customize the look and feel of chatbot messages and chatbot user interface.Collaboration: Work closely with HR partners, end and other developers to define requirements and deliver solutions aligned with business needs.Performance Optimization: Continuously improve application performance and user experience through testing, debugging, and iterative improvements.Training and Support: Offer technical mentorship and training to end-users and collaborators on ServiceNow NowAssist capabilities and applications.