**Job summary** We are seeking a dedicated TCI or TCII with 1 to 3 years of experience in ServiceNow Service Portal and ITSM with no country restrictions in LATAM. This role is perfect for a tech-savvy individual who thrives in a work-from-home environment and is looking to make a significant impact on our IT services. The ideal candidate will possess strong technical skills and a passion for improving IT service management processes. **Responsibilities** + Develop and maintain ServiceNow Service Portal applications to enhance user experience and streamline processes. + Collaborate with cross-functional teams to gather requirements and implement solutions in ServiceNow ITSM. + Provide technical support and troubleshooting for ServiceNow applications to ensure smooth operation. + Customize and configure ServiceNow workflows to meet business needs and improve efficiency. + Create and maintain documentation for ServiceNow configurations processes and procedures. + Conduct regular system audits and performance tuning to ensure optimal performance of ServiceNow applications. + Assist in the integration of ServiceNow with other enterprise systems to ensure seamless data flow. + Monitor and resolve incidents and service requests related to ServiceNow in a timely manner. + Stay updated with the latest ServiceNow features and best practices to continuously improve the platform. + Participate in code reviews and provide feedback to ensure high-quality code and adherence to standards. + Train and support end-users on ServiceNow functionalities to maximize adoption and usage. + Collaborate with stakeholders to identify opportunities for automation and process improvement. + Ensure compliance with IT policies and procedures in all ServiceNow-related activities. **Qualifications** + Possess a strong understanding of ServiceNow Service Portal and ITSM functionalities. + Demonstrate experience in developing and maintaining ServiceNow applications. + Show proficiency in customizing and configuring ServiceNow workflows. + Exhibit excellent problem-solving and troubleshooting skills. + Have strong communication and collaboration abilities. + Display a proactive approach to learning and staying updated with new technologies. + Experience with integrating ServiceNow with other enterprise systems is a plus. + Ability to work independently in a remote work environment. + Strong documentation skills to maintain accurate records of configurations and processes. + Familiarity with ITIL processes and best practices is nice to have. + Prior experience in providing technical support for ServiceNow applications. + Ability to conduct system audits and performance tuning. + Commitment to ensuring compliance with IT policies and procedures. **Certifications Required** ServiceNow Certified System Administrator ITIL Foundation Certification Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.