Join our dynamic team to revolutionize how technology intersects with business. Your analytical skills and tech-savviness will be pivotal in creating impactful solutions.

As a ServiceNow Solutions Analyst III in Infrastructure Platforms Production Services, you will aid in bridging the gap between product owners, business, operations, and software developers by leveraging your technical fluency and strong analytical reasoning skills. Your responsibilities will include eliciting and documenting business and data flow requirements, translating them into well-structured and technically feasible solutions. Your adaptability and ability to lead through change will enable you to navigate complex situations and manage dependencies effectively. With a strong foundation in data analytics and technical solutions, you will contribute to the development of innovative architecture designs and data-driven insights that guide business decisions. Your excellent communication skills, both verbal and written, will ensure clear and concise information exchange with diverse stakeholder audiences, fostering collaboration and alignment across departments.

Job responsibilities

Elicit and document comprehensive business and data flow requirements by engaging with product owners, business stakeholders, and technical teams to ensure alignment and feasibility Translate complex business requirements into well-structured technical solutions, leveraging data analytics and technical knowledge to optimize system performance and scalability Conduct in-depth data analysis and interpretation to identify trends, gaps, and opportunities, providing actionable insights that support decision-making and key business initiatives Collaborate with cross-functional teams to develop and maintain architecture designs, policies, standards, and governance processes that align technology with business strategy Continuously enhance technical knowledge and stay current with industry trends, ensuring the application of best practices and innovative solutions to address evolving business needs  Manage upstream and downstream dependencies; clearly communicate dependencies with other business analysts and technical leads Perform gap analysis to identify areas where ServiceNow or other tools can add value and recommend appropriate solutions

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise in solutions analysis, technical program delivery, or a related field Demonstrated proficiency in data analytics, including experience with data extraction, modeling, and interpretation to support strategic decision-making Advanced data visualization capabilities, with hands-on experience in implementing and managing BI dashboards Strong technical writing skills, with a proven track record of translating complex information into clear and concise documentation for diverse stakeholder audiences Advanced knowledge of data fluency, including experience in handling large, diverse data sets and generating insights to drive business objectives Ability to apply technical knowledge in relevant platforms, software tools, and technologies. Strong analytical and problem-solving skills, with the ability to analyze complex business problems and identify solutions Solid understanding of ITSM processes, including incident, problem, and change management

 

Preferred qualifications, capabilities, and skills  

Familiarity with Scrum or Agile development methodologies. Knowledge of ITSM industry trends and best practices. ServiceNow certifications (ITSM Certified Implementation Specialist, Certified System Administration)