Hungry, Humble, Honest, with Heart.

 

The Opportunity

We are seeking an experienced and dedicated ServiceNow Solution Administrator with comprehensive knowledge of HR Service Delivery (HRSD) to join our dynamic team.

Collaborate with cross-functional teams to develop and deliver ServiceNow HRSD solutions to meet business needsBuild relationships with key stakeholders to ensure alignment and support for new functionality delivered through projects and initiatives
 

 

About the Team

The ServiceNow Solution Administrator will be a part of the People Technology team at Nutanix. This team is responsible for delivering technology program/project initiatives that align with the overall HR vision and strategy. We also provide run-the-business support across HR for any technology needs. 

Our Mission

Drive Delightful Employee experience by providing Agile & Simplified Technology Solutions through Data-Driven Innovation

 

 

Your Role

Provide expert guidance and support to clients in optimizing their business processes using the ServiceNow HRSD platformSupport ServiceNow HRSD modules including Case Management, Knowledge Management, HR Agent Workspace, Service portal, Employee Center, Performance/Platform Analytics and Reporting, integrations, etc. Work closely with the ServiceNow Architect, to identify ways to reduce implementation efforts and increase productivityBuild trusting relationships with project stakeholders and guide them to adoption of the best solutionsLead effective communication between technical teams and stakeholdersDesign, develop, troubleshoot, debug, and deploy technical solutionsManage enhancement requests, projects, configuration, workflow management, release management, system maintenance, testing, etc.Remain current with industry trends and product innovations to advise, advocate, and implement solutions

 

What You Will Bring

Bachelors/Master’s degree in Computer Science, Information Systems, Business  Administration, or a related fieldAt least 5+ years of experience in ServiceNow HRSD support1+ years of experience with ServiceNow Employee Center Pro and Manager Hub5+ years of varied experience in the HR domainProven ability to gather business requirements and translate them into functional and technical solutionsExcellent communication skills, with the ability to effectively collaborate with technical and non-technical stakeholders at all levels of an organizationProven ability to work both independently to provide solutions to the stakeholders and as part of a team to accomplish tasksProven ability to maintain focus and work effectively at multiple demandsExcellent detailed and time management skillsStrong stakeholder relationship building skillsStrong project management skills

Desired Skills: 

Knowledge and experience in ServiceNow Performance/Platform Analytics and ReportingExperience in business process consulting and process improvement projects

 

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.

 

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