Description SHIFT: Mon - Fri, 8-5:30 , Eastern Standard Time. NEED strong HRSD Portal experience. 80% of requests are coming from HR. Working with HR stakeholders on HR Content Management for Payroll, Open Enrollment, Leaves of Absence, Onboarding/Offboarding events, etc. Job Summary The ServiceNow team is seeking a Business Analyst specializing in Service Portals to join their team and support the grooming, refinement, and delivery of Stories for the ServiceNow platform. This role will be responsible for capturing and implementing requirements for ServiceNow Service Portals across HR, IT, and other enterprise modules. The ideal candidate will have strong knowledge of ServiceNow portal architecture, widget functionality, related tables, and best practices for designing modern, user-friendly experiences. They will work closely with cross-functional teams — including HR, IT, Employee Experience, and UX Design — to translate business needs into actionable requirements, define acceptance criteria, and ensure successful delivery of portal enhancements and features General Qualifications + Proven experience as a ServiceNow Business Analyst, with a focus on Service Portal design, configuration, and optimization. + HRSD Experience + Strong understanding of ServiceNow platform capabilities, especially in Service Portals, widgets, theming, navigation, guided tours, content and scheduling, and user experience best practices. • Familiarity with ServiceNow data model and key tables used in portals (e.g., kb_knowledge, cd_content_portal, cd_content_visibility, sp_widget, sp_page). • Excellent analytical and problem-solving skills, with the ability to translate business needs into functional and technical requirements. • Strong communication and interpersonal skills to work effectively with cross-functional stakeholders, developers, and end users. Requirements • 4+ years’ experience as a Business Analyst. • 2+ years’ experience working with the ServiceNow platform, preferably with Service Portals. • Experience supporting or delivering solutions across multiple ServiceNow modules (e.g., HRSD, ITSM, CSM, Knowledge Management). • Ability to interact with Subject Matter Experts (SMEs), stakeholders, developers, and internal customers to define functional specifications that align with technical feasibility. • Knowledge of portal accessibility standards, dynamic content targeting, and multi-language capabilities is a plus. • Strong skills in Excel, Visio, and other documentation tools. • Excellent writing skills for producing clear and concise requirements, acceptance criteria, and Story documentation. Experience Level Expert Level Pay and Benefits The pay range for this position is $60.00 - $72.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 17, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.