Job Description:
ServiceNOW Senior Technical Consultant - Source to Pay
Location: remote within the UK
Salary: Dependent on Experience
The role:
As a ServiceNow Senior Technical Consultant, you will be part of an innovative team, working to develop world-class customer solutions using the ServiceNow platform.
You will provide technical consulting services to clients, contributing to the design and delivery of technical solutions—including customizing package-based solutions, data design and conversion, technically focused testing, and configuration of technical infrastructure components. You’ll serve as a technical resource on project teams, developing and demonstrating specialized knowledge and skills in ServiceNow as an enterprise solution.
In particular, this role will have a strong focus on designing and implementing ServiceNow solutions that support Source-to-Pay (S2P) processes, integrating with procurement, sourcing, and finance systems to streamline operations and enhance value delivery.
You will provide guidance, thought leadership, and hands-on development to both client and internal technical resources.
Responsibilities:
Be part of a team of ServiceNow specialists delivering enterprise-grade ServiceNow solutions to multiple clients
Lead or support workshops and requirements gathering, especially for Source-to-Pay workflows, and advise on design best practices
Develop and implement ServiceNow configurations and customizations to meet business requirements—including procurement, sourcing, and supplier management workflows
Integrate ServiceNow with ERP and procurement platforms (e.g., SAP, Oracle, Coupa, Ariba)
Participate in testing, customer demonstrations, UAT, and go-live activities
Mentor and train junior team members
Produce high-quality documentation and client training materials
Requirements:
Proven experience in ServiceNow design and development, ideally in a consulting environment
Experience with Source-to-Pay (S2P) processes and procurement/supplier management workflows highly desirable
Strong scripting skills (JavaScript, HTML/XHTML, XML, CSS, AJAX, AngularJS)
Solid understanding of service management concepts, delivery assurance principles, and methodologies
Experience with building custom applications and platform integrations
Certifications desired:
ServiceNow Certified Administrator
ServiceNow Certified Implementation Specialist (e.g., Procurement, ITSM, or SPM)
ServiceNow Application Developer
ITIL Foundation
Additional certs (e.g., HR, CSM, FSM, Service Portal, CMDB, SAM, ITOM, ITBM, PPM) are advantageous
Excellent written and verbal communication skills
Strong customer service focus and ability to present to senior stakeholders
Ability to work both independently and as part of a team, with a proactive and analytical mindset
Willingness to travel to client sites and attend workshops when required
What we offer:
Join one of the leading ServiceNow partners committed to excellence
Ongoing training, certifications, and career development
A collaborative, supportive team environment where knowledge-sharing is key
Flex benefits scheme including:
Pension
Life and Health insurance
Travel insurance
Retail discounts/vouchers
25 days holiday (with option to buy more)
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