**About the role** As a ServiceNow Senior Technical Consultant, you will make an impact by optimizing and managing IT service management processes, ensuring efficient and effective service delivery and contributing to the company’s mission of enhancing operational excellence. You will be a valued member of the SNBG team and work collaboratively with team leads, sales associates and the client. **In this role, you will:** 1. **Lead the implementation and optimization of ServiceNow ITSM modules** – This sets the foundation for improved service delivery and operational efficiency. 2. **Oversee the configuration and maintenance of ServiceNow CMDB** – Accurate asset management is essential for reliable IT operations. 3. **Provide expert guidance on the integration of ServiceNow CSDM** – Aligning with business objectives ensures streamlined service management practices. 4. **Analyze and report on key performance indicators** – Data-driven insights help in driving continuous improvements. 5. **Collaborate with cross-functional teams to identify and resolve IT service management issues** – Effective teamwork ensures smooth operations and quick problem resolution **Work model:** We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. **What you need to have to be considered.** + Possess a strong understanding of ServiceNow ITSM and its application in real-world scenarios. + Demonstrate expertise in ServiceNow CMDB and its role in asset management and service delivery. + Have experience with ServiceNow CSDM and its integration with IT service management practices. + Exhibit excellent communication and collaboration skills to work effectively with diverse teams. + Show proficiency in analyzing data and generating insights to drive process improvements. **These will help you stand out** + 6-8 years of experience in consulting roles. + Display a commitment to continuous learning and staying updated with the latest industry trends. + Good experience with ServiceNow Platform + Very good level of English **Benefits:** + _A career in one of the largest and fastest growing IT services providers worldwide._ + _Ongoing support and funding with training and development plans._ + _Opportunity to work for leading global companies._ + _Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive._ + _A highly competitive salary and great benefits, such as Allianz for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process._ Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.