Company Profile: - At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.
Job Title: ServiceNow Platform Architect
Position: Software Engineer (SE) / Senior Software Engineer (SSE)
Experience: 8 to 10 years of service now experience and customization knowledge (10+ years total, 5+ years on ServiceNow (beyond ITSM)
Category: zINACTIVE - Information Technology
Main location: Bangalore
Position ID: J0725-2110
Employment Type: Full Time
About the Role: Job Description: - ServiceNow Platform Architect: -
We are seeking a ServiceNow Platform Architect to lead enterprise-scale architecture across the full ServiceNow ecosystem — not limited to ITSM. This role focuses on platform-wide design, automation, and integration for business-critical workflows using modules like App Engine, ITOM, HRSD, CSM, GRC, and more.
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Key Responsibilities
• Mandatory requirement is Service now Certification for the resources until SoW closure time.
• Should know end to end knowledge of Service now Analyze, design, develop, configure ServiceNow, complete Data Migration, complete User acceptance testing deploy and transition to operations/go-live
• Understand client requirement and customization in Service Now
• Define and drive ServiceNow architecture and roadmap
• This role focuses on platform-wide design, automation, and integration for business-critical workflows using modules like App Engine, ITOM, HRSD, CSM, GRC,
• End knowledge of Service now Analyze, design, develop, configure ServiceNow, complete Data Migration, complete User acceptance testing deploys and transition to operations/go-live
• Design scalable solutions using App Engine, Integration Hub, Service Portal
• Lead CMDB design, performance tuning, and platform governance
• Enable cross-functional automation and reusable workflows
• Guide teams on best practices, custom apps, and integration strategies
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Must-Have Skills
• 5+ years in ServiceNow architecture (platform-wide scope)
• Certified ServiceNow Admin & App Developer (CTA a plus)
• Strong in Flow Designer, Scoped Apps, REST/SOAP APIs, and ServiceNow data models
• Hands-on with custom app development and 3rd-party integrations
• Strategic mindset with enterprise-scale delivery experience
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Good to Have
• Familiarity with DevOps pipelines, ATF, and Virtual Agent
• Experience with IRM/GRC, SecOps, or AI-powered modules
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.