Kforce has a client that is searching for a ServiceNow Engineer II in Addison, TX. We are building a small and knowledgeable ServiceNow team as we build out SN in a different environment. Overview: The Engineer II, ServiceNow is responsible for the design, development, implementation, administration, and maintenance of solutions on the ServiceNow platform. This role blends technical expertise with analytical skills to translate business requirements into effective ServiceNow solutions and provide technical leadership to the development team. The Engineer II, ServiceNow bridges the gaps between IT business needs and the ServiceNow platform. They negotiate with stakeholders at all levels, from team members to executives across all departments, to gather requirements, analyze processes, and ensure the successful implementation of HR and Workplace Service Delivery solutions through ServiceNow. The individual will ensure alignment with ITIL best practices, organizational standards, and contribute to the platform's roadmap and strategic direction. Responsibilities: * Work with business users to understand needs and evaluate new, unused, or not fully leveraged features and present those features to key stakeholders for consideration in an upcoming release or inclusion in the roadmap * Design, development, administration, and implementation of ServiceNow solutions, ensuring quality and consistency * Provide technical guidance and mentorship to other developers on the ServiceNow platform * Conduct code reviews, enforce coding standards, and contribute to continuous improvement initiatives * Support ServiceNow platform administration tasks such as monitoring, upgrades, and access management * Document business requirements, user stories, and acceptance criteria * Translate business needs into functional and technical requirements for ServiceNow * Analyze existing workflows, associate them with proper product/portfolio suites, and recommend process improvements